HAILEY BARLOWE
Dawsonville,GA
Summary
Experienced and dedicated medical supplies professional with over 15 years of expertise in leadership skills, medical documentation, and customer service. Knowledgeable in many supply and product areas, including urology, ostomy, enteral, wound care and diabetes. Skilled in developing and maintaining strong relationships with healthcare providers, ensuring timely and efficient delivery of high-quality medical products. Proven track record in optimizing team operations and ensuring compliance with industry regulations. Committed to enhancing patient care through reliable and caring solutions. Seeking to leverage my extensive knowledge and leadership experience to contribute to the continued success and growth of a dynamic healthcare organization.
Overview
17
17
years of professional experience
Work History
Agent Consultant Expert
Edgepark Medical Supplies
Dawsonville, GA
12.2024 - Current
- Managed employ inquiries regarding medical supply orders, product availability, documentation requirements and insurance related matters.
- Assisted agents in processing orders efficiently using inventory management software for accurate fulfillment.
- Developed customer relationships and ensured satisfaction with services.
- Participated in ongoing training programs related to job duties or responsibilities.
- Collaborated with healthcare providers to address specific patient supply needs.
- Extensive knowledge of a variety of medical products, uses and diagnoses.
Home Health Agency Team Lead
Edgepark
Dawsonville, GA
01.2019 - 12.2024
- Assist in managing and supporting a team of 15 employees across four distinct operational areas, ensuring seamless coordination and productivity.
- Oversee daily workload distribution and delegate assignments to team members, optimizing efficiency and performance.
- Cultivate and maintain strong partnerships with Home Health Agencies to ensure exceptional patient care and order delivery.
- Collaborate closely with department Supervisor to foster team cohesion, strengthen relationships, and enhance overall morale.
- Provide ongoing coaching, training and development to team members, promoting continuous improvement and professional growth
Medical Documentation Specialist
Edgepark
Johns Creek, GA
01.2017 - 01.2019
- Liaised with physician offices to gather necessary information for documentation requests, ensuring compliance with medical protocols.
- Prepared and submitted documentation to physicians for approval in a timely manner to allow for optimal processing of medical supply orders.
- Handled confidential documents and maintained their proper organization.
- Collaborated closely with Home Health Agencies to manage and fulfill medical supply orders, addressed supply needs to ensure prompt delivery.
- Interfaced with patients to provide updates on orders, clarify insurance requirements and resolve any issues related to their medical supply order.
- Confirmed diagnosis matched product type and documentation was valid for billing insurance.
Customer Service Associate/ Customer Retention
UroMed
Suwanee, GA
01.2009 - 01.2017
- Cultivated and maintained long-term customer relationships built on trust.
- Extensive knowledge of urological diagnoses, products and product usage.
- Processed and managed customer orders, including placing, canceling and updating accounts to meet client needs.
- Extensive knowledge in insurance documentation requirements for urological supplies.
- Resolved customer issues and concerns by thoroughly investigating issues, clarifying concerns and identifying root causes of issues to ensure effective solutions.
Education
High School Diploma -
Roswell High School
Roswell, GA05.2002
Skills
Exceptional communication and interpersonal skills
Adaptable and Flexible
Ability to work independently and as part of a team
Detail-oriented and able to handle multiple tasks simultaneously
Time management and Prioritization
Proven training and coaching of new hire agents
Created and updated standard operating procedures for Medical Documentation and Customer Service roles
Timeline
Agent Consultant Expert
Edgepark Medical Supplies
12.2024 - Current
Home Health Agency Team Lead
Edgepark
01.2019 - 12.2024
Medical Documentation Specialist
Edgepark
01.2017 - 01.2019
Customer Service Associate/ Customer Retention
UroMed
01.2009 - 01.2017
High School Diploma -
Roswell High School