Hailey Beck
Manassas,VA
Summary
Dedicated operations professional with a proven track record in process improvement and staff training. Expert in developing structured training programs and implementing operational efficiencies, leading to enhanced team performance and accountability across dock operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Supervisor
GXO
Manassas, VA
03.2025 - Current
- Selected to support and lead dock operations, taking ownership of building processes and team structure from the ground up.
- Independently learned and implemented SWI systems, becoming a key resource for team training and system adoption
- Designed and executed a structured training program to onboard new hires and upskill existing employees
- Trained, coached and developed team members, improving over all performance, consistency and accountability
- Established SOOPS and standardized workflows, increasing operational efficiency and reducing errors
- Supervised daily operations ensuring productivity, safety and consistently met
- Identified operational gaps and implemented process improvements to streamline dock performance
- Partnered with leadership to support role transitions, staffing needs and performance management.
Quality Assurance and Training
DHL
Manassas, VA
02.2023 - 03.2025
- Developed and implemented training programs to enhance employee performance and compliance with quality standards.
- Conducted regular audits to ensure adherence to operational procedures and identify areas for improvement.
- Collaborated with cross-functional teams to refine quality assurance processes and optimize workflow efficiency.
- Monitored key performance indicators, providing insights to management for strategic decision-making.
- Led root cause analsis efforts and implemented corrective actions to improve quality performance
- Implemented feedback mechanisms to assess training effectiveness and adjust programs accordingly.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Dental Assistant
Nova Family Dentistry
Fairfax, VA
02.2020 - 03.2023
- Assisted in patient management and appointment scheduling to enhance office efficiency.
- Prepared treatment rooms and ensured necessary instruments were sterilized and organized.
- Educated patients on oral hygiene practices and post-treatment care for improved outcomes.
- Collaborated with dentists to implement streamlined procedures for better patient workflow.
- Supported onboarding and training of new staff on systems and office procedures
- Managed scheduling, insurance verification and patient coordination with high accuracy
- Delivered strong customer service contributing to positive patient experiences
- Assisted across front office and clinical functions to support team operations.
Dental Receptionist
Crystal Detna Lab
Centerville, VA
07.2018 - 02.2023
- Managed biling, scheduling and account coordination using QuickBooks
- Improved administrative workflows and supported effcient lab operations
- Coordinated communication between dental offices and lab teams
- Trained new staff on front desk operations, fostering a collaborative team environment and improving service delivery.
- Oversaw inventory management for dental supplies, ensuring availability while minimizing excess stock costs.
- Led initiatives to improve office organization, resulting in enhanced operational efficiency across multiple departments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Denham Springs High School
Denham Springs, LASkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
Certification
- Dental Radiology Certification
- HIPAA Certification
Timeline
Operations Supervisor
GXO
03.2025 - Current
Quality Assurance and Training
DHL
02.2023 - 03.2025
Dental Assistant
Nova Family Dentistry
02.2020 - 03.2023
Dental Receptionist
Crystal Detna Lab
07.2018 - 02.2023
High School Diploma -
Denham Springs High School