I have a strong interest in forensic psychology, re-entry programs, criminal behavior, and national security My passions involve understanding the psychology behind human behavior in correspondence with the justice system and also contributing to work that helps others and builds a stronger and safer community
Hailey Behrends
Lawrence,KS
Summary
Professional with strong background in leadership and customer service. Proven ability to to lead teams and be apart of them, understanding how teamwork and organizational roles help environments flourish. Known for fostering team cohesion and achieving organizational goals efficiently by knowing coworkers strengths and weaknesses and assigning them to roles to both help them be productive and boost the stores productivity. Also skilled in learning to be flexible and reliable approaching change and with a positive mindset and adapting accordingly.
Overview
4
4
years of professional experience
Work History
Key Leader
Hollister.Co
Rochester, MN
05.2025 - 08.2025
- Led team in achieving daily sales goals through effective product knowledge and customer engagement
- Assisted in training new associates on operational procedures and customer service standards
- Implemented visual merchandising strategies to enhance store presentation and drive foot traffic
- Managed inventory levels to ensure product availability while minimizing stock discrepancies
- Fostered a positive work environment by promoting teamwork and open communication among staff
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Resolved complex issues for clients, demonstrating exceptional problem-solving abilities and commitment to customer satisfaction.
- Mentored junior team members, fostering professional growth and skill development.
- Collaborated with management to develop and execute promotional events, increasing customer participation
- Counted registers and cleaned and secured shop at end of shift.
- Expanded client base through targeted marketing efforts, contributing to significant revenue growth for the company.
- Created a positive work culture by promoting open communication channels between staff members at all levels within the organization.
- Acted as a trusted advisor to senior leadership, offering expert guidance on key strategic decisions and best practices in the industry.
Guest Service Coworker
Kwik Trip
Rochester, MN
08.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Education
Psychology And Criminal Justice
University of Kansas
Lawrence, KS12.2027
Skills
- Customer service
- Communication
- Team Leadership
- Active listening
- Professionalism
- Task prioritization
- Data-driven decision making
- Assigning job duties
- Problem solving
- Creative
- Ambitious
- Handling Cash
Interests
Timeline
Key Leader
Hollister.Co
05.2025 - 08.2025
Guest Service Coworker
Kwik Trip
08.2021 - 05.2023
Psychology And Criminal Justice
University of Kansas