Hailey Biggerstaff
Spring Hill
Summary
Dynamic customer service professional with a proven track record at Red Robin, excelling in guest engagement and complaint resolution. Recognized for effective multitasking and maintaining a welcoming atmosphere, I leverage strong interpersonal skills and point-of-sale expertise to enhance customer satisfaction and optimize service efficiency.
Overview
2
2
years of professional experience
Work History
Hostess and To Gos
Red Robin
Olathe, KS
02.2026 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist effectively, optimizing table turnover and guest flow.
- Provided menu information and answered guest inquiries with accuracy.
- Collaborated with servers to coordinate timely food delivery and service.
- Assisted in training new host staff on customer service protocols.
- Handled guest complaints professionally, improving overall satisfaction levels.
- Supported special events by managing reservations and seating arrangements.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Sales Associate
TJ Maxx
Gardner, KS
09.2025 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Efficiently managed inventory and restocked shelves to ensure product availability for customers
- Collaborated with team members to receive, sort, and organize incoming merchandise shipments
- Maintained a clean and organized backroom area, optimizing workflow and minimizing safety hazards
- Utilized inventory management systems to track stock levels and facilitate accurate replenishment orders
- Closely followed company policies regarding product handling, storage, and disposal guidelines
- Collaborated with sales associates on the sales floor to fulfill customer requests for specific products from the backroom
- Maintained effective communication channels with other departments regarding stock availability or issues related to merchandise flow
Brewista
7Brew
Olathe, KS
06.2025 - 09.2025
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
Hostess and Curbside
Austin’s Bar and Grill
Olathe, KS
04.2025 - 09.2025
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
- Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
- Assisted in taking reservations over the phone or through online platforms, accurately recording guest information
- Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
- Coordinated with other host/hostess team members during shift changes to ensure seamless transitions for incoming/outgoing staff
- Maintained knowledge of daily specials, menu items, promotions, and any changes in restaurant policies or procedures
Front End Associate
Walmart
Paola, KS
05.2024 - 10.2024
- Provided exceptional customer service by greeting and assisting customers at the front end cashier
- Efficiently processed cash, credit card, and mobile payments for customer purchases
- Accurately counted and reconciled cash drawer at the beginning and end of each shift
- Resolved customer inquiries, complaints, and issues in a professional and timely manner
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Collaborated with team members to achieve daily sales targets and meet store objectives
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Utilized point-of-sale (POS) system to process transactions accurately and efficiently
- Performed price checks for customers upon request or when discrepancies were identified
- Handled large volumes of cash transactions with precision while maintaining security protocols
Education
High School Diploma -
Insight School of Kansas
Kansas05.2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Payment processing
- Hospitality service expertise
- Complaint handling
- Guest complaint resolution
- Point of sale systems
- Positive and professional
- Calm demeanor
- Strong interpersonal skills
- Multitasking
- Warm and friendly
- Attention to detail
- Flexible and adaptable
- Team player
- Reliable and trustworthy
- Active listening and communication
- Teamwork and collaboration
- Problem-solving
Timeline
Hostess and To Gos
Red Robin
02.2026 - Current
Sales Associate
TJ Maxx
09.2025 - Current
Brewista
7Brew
06.2025 - 09.2025
Hostess and Curbside
Austin’s Bar and Grill
04.2025 - 09.2025
Front End Associate
Walmart
05.2024 - 10.2024
High School Diploma -
Insight School of Kansas