Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannah Trujillo

Knoxville,TN

Summary

Energetic candidate looking to enhance customer experiences and exceed expectations with personalized service. Trainable and committed to creating warm and inviting atmosphere.

Overview

3
3
years of professional experience

Work History

Hostess and To Gos

RA Sushi
09.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Supported servers with food running and assisted bussers with keeping dining area ready for every guest
  • Answered customer questions about hours, seating, and menu information
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Used cash registers and credit card machines to cash out customers
  • Organized, stocked and cleaned establishment's front lobby
  • Completed daily side work and opening and closing duties.

Opener and Closer

Koibito Poke
06.2022 - 11.2022
  • Greeted customers and answered inquiries regarding menu items and specials
  • Processed customer payments and balanced cash drawers
  • Monitored food quality and freshness throughout day
  • Helped customers order food, complete purchases, and join reward programs
  • Built relationships with customers to encourage repeat business
  • Worked flexible schedule and extra shifts to meet business needs
  • Cleaned and organized kitchen, dining and service areas.

Hostess

Lou Malnati's Pizzeria
11.2021 - 03.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Answered customer questions about hours, seating, and menu information
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

Notre Dame Preparatory High School
Scottsdale, AZ
05.2024

Bachelor of Science - In Progress - Political Science

University of Tennessee
Knoxville, TN
05.2028

Dual Enrollment High School Class Credit Awarded -

University of Arizona
Tucson, AZ

Dual Enrollment High School Class Credit Awarded -

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

Pre-College Summer Scholars Credit Awarded -

University of Miami
Coral Gables, FL

Skills

  • Interpersonal Communication
  • Customer Service
  • Adaptability
  • Effective Multitasking
  • Phone Etiquette
  • Diligence

Languages

English
Spanish

Timeline

Hostess and To Gos

RA Sushi
09.2023 - Current

Opener and Closer

Koibito Poke
06.2022 - 11.2022

Hostess

Lou Malnati's Pizzeria
11.2021 - 03.2022

High School Diploma -

Notre Dame Preparatory High School

Bachelor of Science - In Progress - Political Science

University of Tennessee

Dual Enrollment High School Class Credit Awarded -

University of Arizona

Dual Enrollment High School Class Credit Awarded -

Maricopa Community Colleges - Scottsdale Community College

Pre-College Summer Scholars Credit Awarded -

University of Miami

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Hannah Trujillo