Rita Macario
Lewisville,TX
Summary
Recent college graduate with a Bachelor’s degree in Accounting, paying her way through college. Now seeking opportunity to apply financial reporting skills in supporting a company’s growth. Fast learner, eager to accurately and efficiently maintain client and company balance. Certified by LinkedIn learning in the following: Leadership Ethics, Critical Thinking for Better Judgement and Decision Making, and Managing Resources Across Project Teams. Enthusiastic and self motivated ready to expand in the world.
Overview
6
6
years of professional experience
Work History
Bartender/Server/Hostess/To-Gos
Gloria’s Latin Cuisine
Frisco, TX
06.2022 - Current
- Greet customers, attend to their needs to provide a satisfied dinner/lunch, and provide a warm welcoming atmosphere.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted over 100s of customers per day.
- .Assisted managers in working any position needed to meet business needs
Customer Call Center Representative
Overhead Door
01.2022 - 06.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer comments and questions via LiveChat during shifts.
- Documented and detailed calls and complaints using call center's CRM database.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
Server/ Bartender/Cashier
Anamias Tex Mex
09.2019 - 07.2021
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained cash drawer of $200 or more per shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted over 100s of customers per day.
Hostess
Drake's Holleywood
11.2018 - 02.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored seating area and checked restrooms regularly to keep spotless.
Internship Student
City Of Carollton
06.2018 - 08.2018
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Education
Bachelor Of Science - Accounting
Texas Woman's University
Denton, TX05.2024
Associate of Science - Accounting
Brookhaven Community College
Farmers Branch, TX06.2021
High School Diploma -
Newman Smith High School
Carrollton, TX06.2019
Skills
- Problem Solving
- Adaptability
- Time Management
- Honest and Ethical
- Detail-Oriented
- Reliable and Responsible
- Microsoft Office
- Strong Work Ethic
- Critical Thinking
- Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender/Server/Hostess/To-Gos
Gloria’s Latin Cuisine
06.2022 - Current
Customer Call Center Representative
Overhead Door
01.2022 - 06.2022
Server/ Bartender/Cashier
Anamias Tex Mex
09.2019 - 07.2021
Hostess
Drake's Holleywood
11.2018 - 02.2020
Internship Student
City Of Carollton
06.2018 - 08.2018
Bachelor Of Science - Accounting
Texas Woman's University
Associate of Science - Accounting
Brookhaven Community College
High School Diploma -
Newman Smith High School