Olivia Wilson
Braselton,GA
Summary
Dynamic young professional with strong customer service skills, effective multitasking, and guest complaint resolution expertise. Committed to enhancing guest satisfaction in high-volume dining environments.
Detail-oriented individual with a versatile background in hospitality. Known for strong phone etiquette and exceptional multitasking abilities, contributing to improved service efficiency and guest satisfaction in fast-paced environments.
Also experienced with preparing and cooking variety of dishes in fast-paced kitchen environment. Utilizes effective time management and multitasking skills to ensure efficient meal preparation. Knowledge of maintaining food safety standards and creating collaborative team atmosphere.
Overview
3
3
years of professional experience
Work History
Hostess, To-Gos
Johnny's New York Pizza
Suwanee, GA
04.2025 - 05.2026
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and tending to tables and bar guests as needed.
- Communicated effectively with kitchen staff to relay guest needs and special requests promptly.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Assisted in training new staff on customer service protocols and operational procedures.
Kitchen Cook
The Tavern at SugarHill
Sugar Hill, GA
10.2025 - 02.2026
- Prepared and cooked menu items according to established recipes and presentation standards.
- Operated kitchen equipment safely and efficiently, ensuring adherence to health regulations.
- Assisted in inventory management by tracking ingredient usage and requesting supplies as needed.
- Collaborated with team members to ensure timely service during peak hours.
- Contributed to daily prep work, improving overall kitchen efficiency and workflow consistency.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
Expo Runner
Tavern at Sugar Hill
Sugar Hill, GA
12.2022 - 02.2026
- Coordinated timely delivery of food and beverages to tables, enhancing guest satisfaction.
- Managed inventory by tracking supplies and notifying management of low stock levels.
- Streamlined communication between kitchen staff and servers, improving service efficiency.
- Trained new staff on operational procedures and best practices for food service.
- Fostered positive relationships with guests, addressing concerns promptly to enhance overall experience.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
Education
High School Diploma -
Jackson County High School
Hoschton, GA05-2027
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Guest complaint resolution
- High volume dining
Timeline
Kitchen Cook
The Tavern at SugarHill
10.2025 - 02.2026
Hostess, To-Gos
Johnny's New York Pizza
04.2025 - 05.2026
Expo Runner
Tavern at Sugar Hill
12.2022 - 02.2026
High School Diploma -
Jackson County High School