Hailey Blanche
Customer Care Representative
Exton,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
Quench USA Inc.
04.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Customer Care Specialist
Quench USA
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Recorded product or service failure complaints and notified appropriate departments.
- Directed customers to appropriate departments for additional support.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Customer Service/Sales Representative
Quadratec
02.2021 - 07.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Handled customer inquiries and high volume calls to solve billing and order concerns, independently handling 80+ calls a day.
- Delivered superior customer service to retain existing customers and attract future customers.
Receptionist
Euro Motorcars Devon
06.2019 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Hostess
Fleming's Prime Steakhouse And Wine Bar
07.2017 - 06.2019
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Took information about guests' party size, led to seating and offered menus.
- Assisted managers with quickly resolving service- and food-related issues.
Education
High School Diploma -
Upper Merion Area High School
King Of Prussia, PA 09.2012 - 06.2016
Skills
Customer and client relations
Multi-line Telephone Systems
Telephone skills
Organization skills
Strategic Planning
Verbal and written communication
Problem Solving
Timeline
Account Manager
Quench USA Inc.
04.2022 - Current
Customer Care Specialist
Quench USA
07.2021 - Current
Customer Service/Sales Representative
Quadratec
02.2021 - 07.2021
Receptionist
Euro Motorcars Devon
06.2019 - 02.2021
Hostess
Fleming's Prime Steakhouse And Wine Bar
07.2017 - 06.2019
High School Diploma -
Upper Merion Area High School
09.2012 - 06.2016
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