Hailey Bloom
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Global Student Network, excelling in high-stress customer service scenarios and volunteer engagements. Skilled in active listening and critical thinking, I've significantly enhanced customer satisfaction and loyalty. Motivated student working toward a bachelor's degree in business administration. Experience in time management and teamwork with proven success working within fast-paced, collaborative settings.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Global Student Network
05.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Volunteer
Nevada Spca
06.2023 - 12.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Used strong interpersonal communication skills to convey information to others.
Education
BBA - Data Analytics
American Public University
Online08.2027
High School Diploma -
International Virtual Learning Academy
Online05.2022
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Teamwork
- Problem-Solving
- Time Management
Timeline
Volunteer
Nevada Spca
06.2023 - 12.2023
Customer Service Representative
Global Student Network
05.2023 - 06.2024
BBA - Data Analytics
American Public University
High School Diploma -
International Virtual Learning Academy
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