Hailey Brewer
Missoula,MT
Summary
Dedicated professional with proven track record in providing exceptional customer support and conflict resolution for maximum satisfaction. Strong background in customer relations and effective communication. Known for warmth and friendliness, adept at assisting customers in any situation. Enjoys collaborating with team members to create positive guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Best Western Plus Hotel
02.2024 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Efficiently checked in 50 - 80 guests per day
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff members in customer service techniques and hotel operations.
Server
Cambie Taphouse + Coffee
05.2023 - 11.2023
- General knowledge on domestic and local craft beer.
- Focused on customer service and maintaining a comfortable environment.
Kitchen Crew / Hostess / Server
Mackenzie River Pizza Co.
07.2019 - 07.2021
- Learned other teammates' work tasks to train as backup.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Kept detailed payment records throughout the shift to complete cash and card payments.
Digital Archive Clerk
Montana Interactive
05.2018 - 08.2018
- Streamlined usage by creating organizational systems for newly digitized records and documents.
Education
Bachelor of Arts - Psychology / Pre Law
University of Montana
Missoula, MT05.2025
Highschool diploma -
Helena High School
Helena, MT06.2021
Skills
- Efficient dining management
- Proficient in verbal and written expression
- Attention to detail
- Efficiency in task management
- Accurate data entry for registrations
- Safety procedures implementation
- Client relations assistance
- Organizational office oversight
- Systematic data storage
Certification
Certificate of Applied Sciences - Forensic Studies - University of Montana
Timeline
Front Desk Agent
Best Western Plus Hotel
02.2024 - Current
Server
Cambie Taphouse + Coffee
05.2023 - 11.2023
Kitchen Crew / Hostess / Server
Mackenzie River Pizza Co.
07.2019 - 07.2021
Digital Archive Clerk
Montana Interactive
05.2018 - 08.2018
Bachelor of Arts - Psychology / Pre Law
University of Montana
Highschool diploma -
Helena High School