Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Brown

Monticello,GA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Supervisor

National EMS
Conyers, GA
07.2022 - Current
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Developed strong relationships with customers through excellent customer service practices.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.

Paramedic

National EMS
Conyers, GA
08.2021 - Current
  • Managed and coordinated emergency responses to medical calls, ensuring that all personnel followed safety protocols.
  • Maintained proficiency in advanced life support skills through continuing education classes and workshops.
  • Participated in drills related to disaster preparedness scenarios that included triage assessments.
  • Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
  • Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
  • Responded to emergency calls quickly and safely while utilizing appropriate driving techniques.
  • Trained new employees on company policies, job duties, and performance expectations.

Education

Bachelor of Science - Psychology

Georgia State University
Atlanta, GA
05-2016

High School Diploma -

Jasper County High School
Monticello, GA
05-2011

Skills

  • Critical decision-making skills
  • Cardiopulmonary Resuscitation
  • Customer Relationship Management
  • Patient support and assistance
  • Emergency Management
  • Patient Assessments
  • Reporting and documentation
  • Lifesaving measures
  • Scheduling Coordination

Certification

  • NREMT-P P031797
  • CPR Certified
  • ACLS Certified
  • PALS Certified
  • PHTLS Certified
  • Ventilator Management

Timeline

Operations Supervisor

National EMS
07.2022 - Current

Paramedic

National EMS
08.2021 - Current

Bachelor of Science - Psychology

Georgia State University

High School Diploma -

Jasper County High School
  • NREMT-P P031797
  • CPR Certified
  • ACLS Certified
  • PALS Certified
  • PHTLS Certified
  • Ventilator Management
Hailey Brown