Hailey Cannon

- Analyzed and processed payroll data for weekly checks, ensuring accuracy for over 450+ employees.

- Assisted in balancing payroll runs and maintaining PTO information.

- Inputted piece work into Service Titan and researched/corrected discrepancies with timesheets.

- Maintained thorough and accurate files/documentation in accordance with company policy.

- Assisted with additional tasks and projects as assigned.

- Managed payroll for 30+ employees as the payroll manager.

- Facilitated financing for customers through Greensky, Aqua, In-House Contracts, and Synchrony.

- Monitored daily schedules for missed collections and contacted customers for payment.

- Created and filed hire packets, assembling binders for field staff.

- Handled monthly sales reports for all technicians and managed daily reports.

- Conducted daily closing for the leads department and processed incoming payments (checks, cash, and credit cards).

- Provided support in dispatching, answering phones, scheduling appointments, and performing daily follow-ups.

- Managed daily emails and portals for efficient communication.

- Scheduled and notified service technicians of work order assignments using GPS tracking and dispatching software.

- Provided support for service technicians and maintained customer repair records.

- Maintained the dispatching board for optimal technician capacity and followed up on work orders.

- Communicated effectively with Home Warranty Companies and managed account receivables.

- Engaged with customers to assess their needs and ran personal errands as required.

- Responsible for payroll processing.