Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Carrillo

Tehachapi,CA

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Hostess/Server

Big Papas Steakhouse
09.2019 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Sales Associate

Sears Hometown & Outlet Stores Inc.
03.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Server/Cashier

Baskin Robbins Ice Cream
01.2019 - 08.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

Associate of Science - Behavioral Sciences

Cerro Coso Community College
Tehachapi, CA
01.2023

High School Diploma -

Tehachapi High School
Tehachapi, CA
06.2019

Skills

  • Table Setting Arrangements
  • Menu Memorization
  • Food Preparation and Safety
  • Order Accuracy
  • Suggestive Selling
  • Cash Handling
  • To-Go Order Preparation
  • Utensil Cleaning

Timeline

Sales Associate

Sears Hometown & Outlet Stores Inc.
03.2022 - 01.2023

Hostess/Server

Big Papas Steakhouse
09.2019 - 09.2023

Server/Cashier

Baskin Robbins Ice Cream
01.2019 - 08.2019

Associate of Science - Behavioral Sciences

Cerro Coso Community College

High School Diploma -

Tehachapi High School

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Hailey Carrillo