Hailey Carter
West Haven ,UT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Advanced Allergy And Asthma Care
Ogden, UT
05.2022 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Collect patient and client documents and information upon referral.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
CAREGIVER
GABLES ASSISTED LIVING
Brigham City, Utah
08.2021 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
CAREGIVER
LOTUS PARK ASSISTED LIVING
West Haven, Utah
09.2020 - 06.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Education
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
FREMONT HIGH SCHOOL
Plain City, UTSkills
- Electronic charting
- Quality assurance
- Medication administration
- Family communication
- Social-Emotional Learning Training
- Management
- Critical Thinking
- Companionship and Emotional Support
- First Aid and Safety
- Progress Documentation
- Behavior Redirection
- Records Maintenance
- Time Management
- Multitasking and Organization
- Dependable and Responsible
- Verbal and Written Communication Skills
- Respectful and Compassionate
- Customer service expertise
- Reception duties
- Front Office Management
- File Organization
- Calendar Management
- Meeting Scheduling
- Process Improvement
- Document Management
Timeline
Front Office Coordinator
Advanced Allergy And Asthma Care
05.2022 - Current
CAREGIVER
GABLES ASSISTED LIVING
08.2021 - 01.2022
CAREGIVER
LOTUS PARK ASSISTED LIVING
09.2020 - 06.2021
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
FREMONT HIGH SCHOOL