Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Cartwright

Cookeville,TN

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Rue 21
Cookeville, TN
11.2023 - Current
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Assistant General Manager

Buff City Soap
Cookeville, TN
03.2021 - 11.2023
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Implemented safety protocols to protect both customers and employees from potential hazards.

Crew Member

AMC Theatres
Cookeville, TN
02.2020 - 04.2021
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Stocked shelves and cases with new or transferred items.
  • Upheld high standards of productivity and quality in operations.

Education

High School Diploma -

Cookeville High School
Cookeville, TN
05-2018

Skills

  • Loss Prevention
  • Store Organization
  • Department Oversight
  • Records Management
  • Customer Relations
  • Upselling and Cross Selling
  • Assignment Delegation
  • Sales expertise
  • Team Management

Timeline

Assistant Store Manager

Rue 21
11.2023 - Current

Assistant General Manager

Buff City Soap
03.2021 - 11.2023

Crew Member

AMC Theatres
02.2020 - 04.2021

High School Diploma -

Cookeville High School

Similar Profiles

CREATE PROFILE
Hailey Cartwright