Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Cascioli

Albany

Summary

Results-driven professional with extensive experience in customer service, insurance sales, and digital operations. Licensed in Life & Health Insurance (NY). Adept at handling high-volume client interactions, managing sensitive data, and ensuring policy accuracy. Skilled in conflict resolution, CRM systems, and meeting performance metrics in both virtual and in-person settings. Seeking a fully remote role in customer support, underwriting, or sales data entry, where attention to detail, communication skills, and problem-solving are valued.

Overview

7
7
years of professional experience

Work History

Licensed Life and Health Insurance Agent

Globe Life Insurance
02.2025 - Current
  • Maintained compliance with all industry regulations while completing electronic paperwork accurately and efficiently.
  • Educated clients on the intricacies of their life and health insurance policies, helping them to make informed decisions.
  • Performed needs analysis to obtain information required to make appropriate life & health insurance product recommendations.
  • Managed high-pressure situations such as claim denials or unexpected policy cancellations.
  • Provided comprehensive customer service to drive client satisfaction.
  • Dialed outbound calls (200-500 per day) to existing and future insurance policy holders.

Hospitality Team Member

Applebee's Grill + Bar
01.2024 - Current
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, made for a positive atmosphere for both guests and staff.
  • Always kept a positive attitude contributing to customer satisfaction and addressing their concerns promptly.
  • Worked with corporate POS systems.

Sales Associate

Dicks Sporing Goods
12.2023 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and showcase specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Hospitality Team Member

Moscatiello's Italian Family Restaurant
12.2021 - 08.2023
  • Managed large parties (up to 25 guests) with efficiency and accuracy.
  • Assisted management in organizing events, improving team coordination.
  • Delivered high-end dining service in an upscale restaurant, ensuring exceptional guest experiences.

Wait Staff Member

Lagonias Bistro
09.2018 - 08.2021
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and addressing concerns.
  • Assisted in training new waitstaff members, to have a team-oriented work environment.

Education

Bachelor of Science - Sports Management

SUNY, Oneonta
Oneonta, NY
12-2025

Associate of Science - Physical Education

Hudson Valley Community College
Troy, NY
05-2023

High School Diploma -

Chatham High School
Chatham, NY
06-2021

Skills

  • Adaptability and flexibility

  • Customer service

  • Problem-solving

  • Time management

  • Attention to detail

  • Reliability

  • Multitasking Abilities

  • Policy Analysis

  • Excellent communication

  • Organizational skills

  • Data entry

  • Client relations

Timeline

Licensed Life and Health Insurance Agent

Globe Life Insurance
02.2025 - Current

Hospitality Team Member

Applebee's Grill + Bar
01.2024 - Current

Sales Associate

Dicks Sporing Goods
12.2023 - 02.2024

Hospitality Team Member

Moscatiello's Italian Family Restaurant
12.2021 - 08.2023

Wait Staff Member

Lagonias Bistro
09.2018 - 08.2021

Bachelor of Science - Sports Management

SUNY, Oneonta

Associate of Science - Physical Education

Hudson Valley Community College

High School Diploma -

Chatham High School

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