Hailey Casler
Bellevue,WA
Summary
Hardworking and reliable employee with 4+ years of experience in departments such as Food & Beverage, Housekeeping, Guest services and Management offering exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist- Seasonal
Aramark
Anchorage, AK
02.2021 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Host- Seasonal
Aramark
Moran, WY
10.2021 - 03.2022
- Clean tables of dishes & wipe down once vacant of guests
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
Executive Hospitality Manager- Seasonal
Aramark
Sol Duc Hot Springs
02.2020 - 09.2024
- Have cross-trained in all positions at the job site which include: front desk, serving, hosting, and life guarding.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties.
- Implement, adjust, and maintain a staff of 10+ schedules.
- Order supplies for guest rooms and run invoices on them weekly.
- Coached and developed associates to improve soft skills and recovery techniques.
Food Service Supervisor
Chartwells Schools Dining Services
Mercer Island, WA
09.2024 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
Education
Forks Junior-Senior High School
Forks, WA06.2019
Skills
- Employee Mentoring
- Budgetary Controls
- Ordering and inventory
- Monthly event planning for 40 employees
- Administration and Reporting
- Staff Development
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Orienting New Employees
- Hiring
Certification
- First Aid/CPR Certified
- Food handlers certification
- Mental health/Dementia trained
Timeline
Food Service Supervisor
Chartwells Schools Dining Services
09.2024 - Current
Host- Seasonal
Aramark
10.2021 - 03.2022
Front Desk Receptionist- Seasonal
Aramark
02.2021 - 06.2021
Executive Hospitality Manager- Seasonal
Aramark
02.2020 - 09.2024
Forks Junior-Senior High School