Hailey Chen
San Diego,CA
Summary
Dynamic Sales Associate with a proven track record at Sunny Dumpling House, excelling in client support and customer engagement. Leveraged strong product knowledge and active listening to enhance customer experiences, consistently surpassing sales targets. Recognized for effective issue resolution and cross-functional teamwork, contributing to a loyal client base and a thriving retail environment.
Offering strong interpersonal skills and a natural ability to connect with customers, eager to learn and develop in a sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in the Front Desk role.
Overview
1
1
year of professional experience
Work History
Sales Associate
Sunny Dumpling House
03.2025 - 09.2025
- Customer Service & Sales: Built customer loyalty and consistently exceeded sales targets by delivering personalized service, recommending optimal products, and resolving complaints with patience.
- Operations & Inventory: Maintained inventory accuracy and store visual appeal by performing regular stock checks, organizing merchandise, and ensuring overall store cleanliness.
- Teamwork & Efficiency: Processed transactions efficiently using POS systems, collaborated with team members and management on sales strategies, and demonstrated flexibility by adapting quickly to new tasks and volunteering for extra shifts.
- Product Knowledge: Answered customer inquiries about product selection, sizing, and care, leveraging strong product knowledge to enhance the shopping experience and increase revenue.
Education
BBA - Business Management
San Diego State University
San Diego, CA05-2028
Skills
- Client support
- Cross-functional teamwork
- Prioritization and scheduling
- Contributed to effective issue resolution within the team
- Active listening
- Friendly and outgoing
- POS system operation
- Verbal and written communication
- Client retention strategies
- Customer engagement
- Task prioritization
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Extracurricular activities
•Choir: Soprano member for 2 years, demonstrating commitment and teamwork.
• Student Program Involvement: Active participant in Guardian Scholars (GS) and Educational Opportunity Program (EOP) meetings and events.
• Club Involvement: Member of Bridges International (focusing on cultural exchange) and Cru Club (faith-based organization).
Timeline
Sales Associate
Sunny Dumpling House
03.2025 - 09.2025
BBA - Business Management
San Diego State University
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