Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Courson

Virginia Beach,VA

Summary

Healthcare professional with experience as a Certified Medical Assistant and Care Coordinator supporting patient care, scheduling, referrals, medical records, and clinical operations in fast-paced healthcare settings. Skilled in patient communication, EMR systems, care coordination, insurance authorizations, and administrative support. Seeking a Patient Care Coordinator position where strong clinical knowledge and organizational skills can improve patient experience and continuity of care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

CHKD Endocrinology
Norfolk, VA
06.2023 - Current

focused on pediatric patient care with chronic endocrine disorders by assisting in diabetes, thyroid, and bone disease care. Optimized clinic operations by assisting in the coordination of the bisphosonate infusion clinic and diagnostic coordination. assisting coordination of care with diabetes education, efficiently triaged patients by taking vital signs, POC testing, scheduling appointments, manged medication prior authorization and DME insurance authorizations

Transitional Care Management

Millennium Physician Group
Jacksonville, FL
05.2022 - 06.2023
  • Focused on patient care, coordination of patient needs, continuance of care, patient education, scheduling appointment, referral authorizations, charting, office administration, CMS guidelines, Quality guidelines, clinical education, medical coding, proficient multiple EMR systems, admitting and transitioning care coordination, scheduling, patient and physician relations, home bound patient care, clinical education, DME care and coordination needs

ACO Case Management CMA Coordinator

Millennium Physician Group
Jacksonville, FL
04.2021 - 04.2022
  • Focused on patient care, coordination of patient needs, continuance of care, patient education, scheduling appointment, referral authorizations, charting, office administration, CMS guidelines, Quality guidelines, clinical education, disease management, manage relationships with physician practices and specialties. Use of several EMR systems

Medical Assistant

UF Health Endocrinology
Jacksonville, FL
12.2019 - 01.2021
  • Focused on patient care, Vital Signs, Rooming Patients, Downloading Glucose Meters, efficient with ultrasound equipment, Surgical Sterilization, assisted in minor office procedures, managed Medical Records, Office Administration, Scheduling patients, Proficient with use of EMR system, Proficient, Authorizing Referrals, minor office procedures, medical coding, clinical research (CMA), diabetic education, wound care. collaborated in multidisplaniary clinic and elaborated in research team with rheumatology, and internal medicine

Medical Assistant

UF Health Internal Medicine
Jacksonville, FL
10.2019 - 12.2019
  • Assisted with patient vaccinations and wound care procedures. Supported physical examinations and recorded patient data accurately. Helped with minor office procedures and performed urinalysis efficiently. Managed office administration tasks and organized medical records. Conducted phlebotomy and monitored vital signs. Facilitated patient rooming and processed prior authorizations. Coordinated EKG tests and managed referrals effectively.

Education

Certified Clinical Medical Assistant - Medical Assistant

Concorde Career College
Jacksonville, FL
10.2019

High School Diploma - undefined

Coffee High School
Douglas, GA
05.2015

Skills

  • Direct Adult & Pediatric Patient Care
  • Patient Care Coordination & Transition Planning
  • Appointment Scheduling, Referrals & Discharge Planning
  • Insurance Verification, Prior Authorizations & Medication Reconciliation
  • Electronic Medical Records (EPIC & Multiple EMR Systems)
  • Vital Signs, Patient Intake & Diagnostic Assessments
  • Phlebotomy, Specimen Collection, Injections & Vaccinations
  • EKGs, Urinalysis, Wound Care & Surgical Sterilization
  • Chronic Disease Management Support & Quality Improvement
  • Patient Education, Compassionate Support & Patient Assistance
  • Interdisciplinary Collaboration & Provider Communication
  • Customer Service & Front Office Administration
  • Multitasking in Fast-Paced Clinical Environments
  • Multidisciplinary team collaboration
  • HIPAA compliance
  • Enteral nutrition knowlegde

Certification

  • CPR Certified
  • BLS
  • HIPPA Training

Timeline

Medical Assistant

CHKD Endocrinology
06.2023 - Current

Transitional Care Management

Millennium Physician Group
05.2022 - 06.2023

ACO Case Management CMA Coordinator

Millennium Physician Group
04.2021 - 04.2022

Medical Assistant

UF Health Endocrinology
12.2019 - 01.2021

Medical Assistant

UF Health Internal Medicine
10.2019 - 12.2019

High School Diploma - undefined

Coffee High School

Certified Clinical Medical Assistant - Medical Assistant

Concorde Career College