Hailey Cousin
St. Petersburg,FL
Summary
A growth-oriented, self-motivated individual with readily applicable experience in customer service, financial service operations, sales, and project management with a strong willingness to learn and acquire new skills and experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Portillos
03.2023 - Current
- Prepared approximately 20-30 hourly outgoing orders for guests in a timely manner to ensure customer satisfaction
- Administered point-of-sale operations, including transaction processing and customer service enhancement
- Addressed and resolved customer complaints politely and professionally.
- Trained new team members by relaying information on company procedures and safety requirements.
- Boosted revenue through strategic promotion of company products and sales
Branch Manager
Suncoast Credit Union Student-Run Branch
09.2023 - 04.2024
- Monitored branch performance against key performance indicators, taking corrective actions to ensure objectives were met or exceeded.
- Marketed monthly promotions to new, existing, and potential customers
- Promoted bank services and offers to students to drive company engagement
- Managed branch financial operations, including overseeing deposits and account openings
Sales Associate
The Honey Baked Ham Company
10.2022 - 01.2023
- Prepared 15-20 outgoing orders daily to ensure timely delivery and quality assurance
- Managed point-of-sale transactions while ensuring customer satisfaction
- Answered incoming calls with professionalism and upheld high standards of phone etiquette
- Ensured product was properly stocked daily and upheld high-quality standards for all supplies and products
- Greeted guests warmly and answered any customer questions and concerns in a professional manner
Education
Bachelor of Science - Finance
University of South Florida
St. Petersburg, FL05.2028
Skills
- Fluent in English and Spanish
- Bookkeeping
- Project Management
- Phone Etiquette
- Computer literacy
- Sales
- Point-of-Sale operation
- Proficient in Microsoft Excel
Certification
- PMI Project Management Ready, Project Management Institute - April 2024
- Level 1: Fundamentals, Bellini Center for Talent Development - July 2024
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Branch Manager
Suncoast Credit Union Student-Run Branch
09.2023 - 04.2024
Team Member
Portillos
03.2023 - Current
Sales Associate
The Honey Baked Ham Company
10.2022 - 01.2023
Bachelor of Science - Finance
University of South Florida
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