Hailey Diaz
Elgin
Summary
Dedicated FOH Team Member with extensive experience in fast-paced, high-volume restaurant environments. Recognized for exceptional customer service and the ability to multitask efficiently, resulting in improved dining experiences and team dynamics. Proven initiative and problem-solving skills lead to a positive atmosphere and enhanced client satisfaction. Currently expanding expertise in the beauty and wellness sector, focusing on nail art design while maintaining high standards of hygiene and sanitation.
Overview
3
3
years of professional experience
Work History
FOH Team Member
Angel's China House
Elgin
08.2024 - 02.2025
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
Cashier
Torteria Las Tortugas
Rockdale
03.2022 - 07.2024
- Processed credit card and cash payments, ensuring all transactions were accurate.
- Followed established cash handling procedures when collecting payment from customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned kitchen areas, equipment and utensils.
Education
High School Diploma -
Elgin High School
Elgin05-2025
Skills
- Customer service
- Time management
- Cash handling
- Teamwork and collaboration
- Bilingual
Affiliations
- Self Taught Nail Technician
- Assistant / Cleaner to low voltage Electrician family owned business.
- Office aide at high school for 2+ Years.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
FOH Team Member
Angel's China House
08.2024 - 02.2025
Cashier
Torteria Las Tortugas
03.2022 - 07.2024
High School Diploma -
Elgin High School
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