Hailey DiGirolomo
Midlothian,TX
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills and a enormous love for animals.
Overview
2
2
years of professional experience
Work History
Service Coordinator
Family Toyota Of Arlington
06.2022 - Current
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Communicated with clients and service providers to provide updates on work progress.
- Collected, arranged, and input information into Microsoft database system.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Midlothian Heritage High School
Midlothian, TX05.2023
Skills
- Accurate Recordkeeping
- Service monitoring and evaluation
- Community liaison
- Notetaking and documentation
- Telephone communication
- Reliability
- Multitasking
- Active Listening
- Continuous Improvement
- Excellent Communication
- Organizational Skills
- Teamwork and Collaboration
Timeline
Service Coordinator
Family Toyota Of Arlington
06.2022 - Current
High School Diploma -
Midlothian Heritage High School
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