Rebecca Walk
Bloomingburg,OH
Summary
Dynamic Service Coordinator with a proven track record at Konecranes, excelling in customer service and materials sourcing. Expert in optimizing procurement processes, enhancing inventory management, and fostering strong supplier relationships. Recognized for improving service efficiency and achieving high client satisfaction through effective communication and attention to detail.
Experienced with vendor negotiations, supplier relationships, and procurement strategies. Uses analytical skills to evaluate market trends and make informed purchasing decisions. Track record of maintaining inventory levels and ensuring timely delivery of materials.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Service Coordinator
Konecranes
Springfield, OH
03.2025 - Current
- Coordinated service schedules to ensure timely maintenance and repair of equipment
- Assisted in managing customer inquiries to enhance satisfaction and support services
- Collaborated with technicians to streamline communication and improve service efficiency
- Maintained accurate documentation of service requests and resolutions in the database
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
Buyer
Health Care Logistics
Circleville, OH
06.2024 - 03.2025
- Evaluated supplier performance to ensure alignment with procurement standards.
- Managed inventory levels, optimizing stock availability and reducing excess.
- Coordinated purchase orders to streamline material acquisition processes.
- Analyzed market trends to inform purchasing decisions and strategies.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Streamlined procurement processes, significantly reducing order turnaround times by implementing new supplier evaluation system.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
Lead Buyer
Konecranes
Springfield, OH
11.2023 - 05.2024
- Managed supplier relationships to ensure timely delivery of materials and components.
- Conducted market analysis to identify cost-saving opportunities in procurement processes.
- Negotiated contracts with vendors to secure favorable pricing and terms.
- Led cross-functional teams to enhance supply chain efficiency and reduce lead times.
- Managed a team of buyers, providing guidance and support to ensure optimal performance and professional growth.
- Managed and maintained purchase orders and invoices.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Developed and managed budgets for purchasing and projected purchasing needs.
Assistant Buyer
Kenworth Trucking
Chillicothe, OH
01.2023 - 11.2023
- Analyzed market trends to optimize product selection and inventory levels.
- Collaborated with suppliers to negotiate pricing and improve lead times.
- Assisted in managing purchase orders and tracking deliveries for timely fulfillment.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Streamlined communication between cross-functional teams to improve operational efficiency.
- Processed purchase orders and invoices in accordance with company procedures.
- Ensured regulatory compliance by verifying that all purchased items met applicable safety standards before being sold to customers.
Buyer
Konecranes
Springfield, OH
09.2019 - 01.2023
- Collaborated with cross-functional teams to enhance supply chain efficiency.
- Utilized procurement software for order tracking and reporting accuracy.
- Developed relationships with vendors to improve negotiation outcomes and pricing terms.
- Implemented process improvements that reduced lead times for product delivery.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
Order Handler
Konecranes
Springfield, OH
05.2018 - 09.2019
- Oversaw daily operations and workflow of materials handling processes.
- Trained and mentored new handlers on safety protocols and equipment usage.
- Implemented process improvements to enhance efficiency in material movement.
- Coordinated with team members to ensure timely completion of tasks and orders.
- Created packing slips and invoices for outgoing shipments
- Create purchase orders
- Researched discrepancies in customer orders to ensure accuracy of order entry
Buyer, Order Entry, Coordinator, Estimator, Lead
Chappell Door
Washington Court House, OH
08.1992 - 05.2018
- Developed and maintained strong relationships with key suppliers for strategic partnerships.
- Managed inventory levels to ensure product availability while minimizing excess stock.
- Reviewed purchase orders, contracts and invoices to ensure accuracy
- Accurately entered customer orders into the order entry system while ensuring accuracy of pricing and product information
- Coordinated with other departments to resolve any issues related to customer orders
- Informed customers of shipping dates and tracking and order information
- Created spreadsheets in Excel to track data such as vacation request, sick days
- Resolved customer inquiries and complaints requiring management level escalation
Skills
- Telephone communication
- Materials sourcing
- Multi-tasking strength
- Inventory monitoring
- Customer service
- Purchasing strategies
- Forecasting
- Ordering and purchasing
- Attention to detail
- Relationship building
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Purchase order management
Certification
- Lean Six Sigma Greenbelt, Konecranes
Timeline
Service Coordinator
Konecranes
03.2025 - Current
Buyer
Health Care Logistics
06.2024 - 03.2025
Lead Buyer
Konecranes
11.2023 - 05.2024
Assistant Buyer
Kenworth Trucking
01.2023 - 11.2023
Buyer
Konecranes
09.2019 - 01.2023
Order Handler
Konecranes
05.2018 - 09.2019
Buyer, Order Entry, Coordinator, Estimator, Lead
Chappell Door
08.1992 - 05.2018