Hailey Doll
BNC National Bank
Bismarck,ND
9
years of professional experience
Motivated professional with strong administrative and relationship-building skills. Delivers exceptional service by managing customer inquiries and providing accurate advice. Committed to continuous learning and contributing to team success through effective problem-solving and communication.
Work History
eServices & Fraud Resolution Specialist
2 Years 11 Months- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
- Handled high call volumes while ensuring timely issue resolution and maintaining professionalism.
- Managed conversations within online banking to give customers a higher level of customer service and issue resolution.
- Maintained accurate records of customer interactions, capturing essential data for analysis and improvement purposes.
- Provided comprehensive product/service information to customers, enabling informed decision-making processes.
- Shared feedback from customer interactions with management to inform process improvements.
- Coordinated cross-departmental efforts to resolve complex client issues efficiently.
- Maintained up-to-date knowledge of industry trends to provide relevant advice to customers.
- Utilized CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions.
- Cross-trained staff to improve operational efficiency and support team needs. to assist other departments where help was needed.
- Verified and approved wire transfers for all customers.
- Resolved all regulatory and dispute matters in assigned cases.
- Implemented new platforms and led training for end users.
Personal Banker
3 Years 3 Months- Networked to expand client base and deepen relationships with existing clients for enhanced financial portfolio growth.
- Promoted financial products by leveraging in-depth knowledge of service offerings to meet client needs.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Balanced cash drawers daily to ensure accuracy in financial transactions. and vault accounts on a daily basis with zero discrepancies.
- Contacted customers promptly to address issues and facilitate quick resolutions. as soon as issues arose to immediately find resolution before problem escalated.
- Contacted customers promptly to resolve issues before escalation, ensuring high customer satisfaction.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Certified Nursing Assistant
1 Year- Answered call lights to enhance patient comfort and safety through timely adjustments of bed rails and equipment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Facilitated activities of daily living, ensuring personal hygiene, proper feeding, and safe ambulation to support patient well-being.
CNA
3 Months- Assisted patients with daily activities to promote personal hygiene and comfort. effectively manage routine bathing, grooming and other hygiene needs.
- Assisted patients with routine bathing, grooming, and hygiene needs to promote comfort and dignity.
- Provided immediate support in emergency and routine paging situations, ensuring timely evaluation and care delivery.
DSP/CNA
4 Months- Provided support to disabled clients in any way necessary to facilitate independence and well-being.
- Logged patient progress entries in log books, journals and care plans to accurately document patient progress.
- Focused on enhancing patient lives and enhance patient lives through effective and compassionate care.
- Supported patients with personal care with personal requirements, including keeping spaces clean and helping with grooming.
Data Analyst
11 Months- Created monthly bill reports leveraging advanced Excel functions to enhance financial tracking.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Retrieved scanned records from physical files for digital storage. and uploaded into database.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Acquired scanned records and uploaded them into database to ensure data integrity.
- Managed client correspondence and organized records to streamline office operations.
Receptionist
1 Year- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific exam rooms.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Resolved customer inquiries and escalated complex issues to management, ensuring timely satisfaction.
- Processed client payments promptly and updated account balances.
- Coordinated customer schedules and appointment loads to optimize service availability.
- Kept reception area clean and neat to give visitors positive first impression.
- Collect payments from clients and updated account balances.
- Handled multiple tasks simultaneously while meeting strict deadlines.
Meal Prep
11 Months- Utilized downtimes to prepare ingredients and restock supplies, ensuring readiness for busy periods.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Enhanced customer experience by providing attentive service and quality food preparation. by preparing food according to standard recipes with modifications based on individual customer requirements.
- Organized cooking supplies, ingredients, and workstations during kitchen openings and closings for efficient operations.
Education
High School Diploma
Skills
Customer Service
Client support
Issue Resolution
Regulatory compliance
Data Protection
Attention to detail
Adaptability
Commitment to Excellence
Professional Conduct
Self-Driven
References
Darin Ferderer
Parol/Probation Officer - Case Manager
Burleigh-Morton County
701-425-2738
Shyla Bower
Licensing Specialist II, Motor Carrier Section
North Dakota Department of Transportation
608 E Boulevard Ave Ste 103, Bismarck, ND 58505-0791
701-328-2620 | sbower@nd.gov
Cathy Ferderer
Programs Administrator
North Dakota Supreme Court
600 E Boulevard Ave Mailstop 180, Bismarck, ND 58505
701-328-2695 | cferderer@ndcourts.gov
Work Preference
Work Type
Full Time
Location Preference
HybridOn-SiteRemote
Location:
Bismarck, ND
Open to relocation:
No
Minimum Desired Compensation
$26/hr
Timeline
eServices & Fraud Resolution Specialist
BNC National Bank
10.2023 - CurrentRead More
Personal Banker
BNC National Bank
01.2022 - 04.2025Read More
Certified Nursing Assistant
Sanford Health
03.2021 - 03.2022Read More
CNA
Touchmark
12.2020 - 03.2021Read More
DSP/CNA
Support Systems Inc.
08.2020 - 12.2020Read More
Data Analyst
National Information Solutions Cooperative
06.2019 - 05.2020Read More
Receptionist
Dynamic Health Solutions
05.2018 - 05.2019Read More
Meal Prep
Country House Deli
05.2017 - 04.2018Read More
Bismarck High School
High School Diploma
05.2019Read More