AVERY GAMBRELL
Greenville,SC
Summary
Results-oriented Banking Specialist with over seven years of experience in the financial industry. Proficient in account management, new hire training, and leading teams to deliver exceptional customer service. Recognized and awarded for consistently exceeding customer expectations. Adept at opening and closing accounts, with a proven track record of enhancing operational efficiency and driving success. Seeking a challenging role to leverage my expertise and contribute to the growth and success of a dynamic organization.
Overview
11
11
years of professional experience
Work History
Fraud Resolution Specialist
TD Bank
Greenville , SC
06.2024 - Current
- Early detection /prevention of fraud and building cases for established or known activity by working directly with the branch via referrals or customer
- Implement and enforce federal account regulations for compliance. Clear understanding of protecting clients information .
- Manage data accuracy in check system databases, generate reports, and compare accounts .
- Possess strong communication, interpersonal, and analytical skills
- Efficient in spreadsheets /outlook /one note.
Banking Specialist
TD Bank
01.2016 - 01.2021
- Successfully managed the role of a Banking Specialist for five years, demonstrating exceptional performance in various aspects of banking operations
- Proficient in opening and closing bank accounts, ensuring accurate and efficient account setup and closure processes
- Played a pivotal role in the onboarding and training of new hires, contributing to the development of a skilled and knowledgeable team
- Assumed the responsibilities of a shift lead, effectively coordinating daily operations, delegating tasks, and ensuring a seamless workflow
- Consistently achieved outstanding performance, recognized with the prestigious "Wow Star Award" for consistently exceeding customer service expectations
- Acted as a subject matter expert, providing guidance and support to colleagues in handling complex customer requests and issues
Shift Leader
Walmart
01.2014 - 01.2016
- Led a team of customer service associates and cashiers, ensuring smooth and efficient store operations during shifts
- Proficient in register opening and closing procedures, managing cash transactions, and resolving any cash discrepancies accurately
- Provided excellent phone customer service, addressing customer inquiries, resolving issues, and enhancing overall customer satisfaction
- Collaborated with team members to ensure a positive shopping experience for customers, handling escalated customer concerns with professionalism and efficiency
- Assisted in inventory management and restocking, maintaining a well-organized and customer-friendly store environment
Education
AA - Business Administration
Greenville College
Simpsonville, SC01-2018
Skills
- Banking Operations/Fraud Prevention
- Account Opening and Closing
- Billing and coding
- New Hire Training
- Shift Leadership
- Team Coordination
- De-escalation techniques
- Phone/Call center Customer Service
- Problem-Solving
References
REFERENCES UPON REQUEST
Timeline
Fraud Resolution Specialist
TD Bank
06.2024 - Current
Banking Specialist
TD Bank
01.2016 - 01.2021
Shift Leader
Walmart
01.2014 - 01.2016
AA - Business Administration
Greenville College