Hailey Dorantes
Dallas,TX
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, experienced as a Guest Associate at European Wax Center. Proven track record in enhancing guest relations and optimizing appointment scheduling. Adept at issue resolution and inventory management, ensuring a seamless customer experience while training new associates on best practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Associate
European Wax Center
06.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained cleanliness and organization of waxing rooms, ensuring a welcoming environment.
- Assisted in scheduling appointments, optimizing daily operations for maximum efficiency.
- Trained new associates on service protocols and best practices to ensure consistency.
- Monitored inventory levels, facilitating timely restocking of supplies and product displays.
Brand Representative
Hollister.Co
08.2022 - 12.2024
- Collaborated with marketing teams to execute promotional campaigns and events.
- Enhanced sales performance through effective communication of product features and benefits.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
No Degree - Nursing
Eastfield College
Mesquite, TX08-2026
High School Diploma -
LAKEVIEW CENTENNIAL HIGH SCHOOL
Garland, TX05-2023
Skills
- Strong work ethic
- Exceptional communication
- Guest relations
- Reservation management
- Issue resolution
- Computer skills
Certification
- BLS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Associate
European Wax Center
06.2023 - Current
Brand Representative
Hollister.Co
08.2022 - 12.2024
No Degree - Nursing
Eastfield College
High School Diploma -
LAKEVIEW CENTENNIAL HIGH SCHOOL
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