Hailey Dorsey
Clarksville,Tennessee
Summary
Talented Server bringing skills in order management, payment processing and upselling. Staying current on menu items and consistently offer targeted recommendations to meet individual customer needs. Always knowledgeable about handling special dietary requirements and general food safety standards. Motivated attitude with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Tilted Kilt Pub & Eatery
Clarksville , TN
01.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Sales Associate
Victoria's Secret & Victoria's Secret Pink
Clarksville , TN
03.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Inbound Call Center Representative
Agero
Clarksville , TN
04.2016 - 02.2018
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Resolved complaints to satisfy customers and encourage future transactions.
- Trained and coached new call center team members on computer systems and customer service strategies.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Shoe Carnival
Clarksville , TN
09.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Crew Team Member
Wendy's
Clarksville , TN
05.2013 - 09.2015
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Recorded orders by answering customer questions and entering requests in system.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
Education
Associate of Science - Education
Austin Peay State University
Clarksville, TN12.2024
Skills
- High Volume Dining
- Menu Memorization and Presentation
- Conflict and Complaint Resolution
- Menu Recommendations
- Front-of-house display creation
- Performance improvement
- Point of sale operation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Server
Tilted Kilt Pub & Eatery
01.2020 - Current
Sales Associate
Victoria's Secret & Victoria's Secret Pink
03.2018 - 02.2019
Inbound Call Center Representative
Agero
04.2016 - 02.2018
Sales Associate
Shoe Carnival
09.2015 - 01.2016
Crew Team Member
Wendy's
05.2013 - 09.2015
Associate of Science - Education
Austin Peay State University
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