Olivia Lee
San Clemente,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team collaboration, demonstrated at Tilted Kilt Pub & Eatery. Excelled in high-volume dining environments, enhancing guest satisfaction through exceptional service and efficient POS operation. Proven ability in fostering relationships and leveraging strong work ethic and cash handling skills to drive success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Tilted Kilt Pub & Eatery
03.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sunday School Teacher
Cornerstone
01.2020 - 12.2023
- Enhanced student understanding by incorporating hands-on activities and creative teaching methods.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Encouraged class participation to build student confidence and interest in church teachings.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Managed classroom behavior effectively, maintaining a respectful atmosphere conducive to learning.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Attended meetings with religious leaders.
- Provided support to students with special needs, ensuring an inclusive and accessible learning experience for all.
Restaurant Hostess
Islands Restaurants
04.2020 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Cheer Coach
La Habra Pop Warner
06.2019 - 02.2020
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Led team-building exercises at practices to foster unity among athletes from diverse backgrounds.
- Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during performances and competitions.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Prepared athletes for special competitions and tournaments.
Education
No Degree - Child Development
Orange Coast Community College
Costa Mesa, CAHigh School Diploma -
La Habra High School
La Habra, CA06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food running
- High volume dining
- Team collaboration
- Point of sale operation
- Beverage preparation
Certification
CPR and first aid certified.
Timeline
Server
Tilted Kilt Pub & Eatery
03.2022 - 08.2024
Restaurant Hostess
Islands Restaurants
04.2020 - 01.2022
Sunday School Teacher
Cornerstone
01.2020 - 12.2023
Cheer Coach
La Habra Pop Warner
06.2019 - 02.2020
CPR and first aid certified.
No Degree - Child Development
Orange Coast Community College
High School Diploma -
La Habra High School
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