Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Dunn

Owings Mills,MD

Summary

Experienced Retail Cashier with a deep understanding of customer service, sales processing, and store operations. Strengths include efficient cash handling, problem-solving skills, and the ability to maintain high levels of accuracy during busy periods. Previous roles have demonstrated consistent improvement in customer satisfaction scores through effective communication and issue resolution.

Overview

5
5
years of professional experience

Work History

Retail Cashier

SHOPAKIRA
Columbia, MD
11.2021 - Current
  • Provided efficient and accurate cash-handling services to enhance customer satisfaction.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Assisted with store inventory management, ensuring timely replenishment of stock on the same floor.
  • Trained new employees on company policies, register operation, and effective communication techniques with customers.
  • Operated POS terminals and cash drawer balancing.

Server

Charlestown Erickson Senior Living Community
Catonsville, MD
05.2021 - 07.2024
  • Provided personalized service by promptly attending to customers' needs
  • Bussed and reset tables to keep dining room and work area clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Served food and beverages.

Administrative Assistant

Maryland Transit Administration
Baltimore, MD
05.2019 - 01.2020
  • Provided exceptional customer service by promptly responding to client inquiries, effectively addressing concerns, and establishing strong relationships
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Enhanced team productivity through effective management of communication channels and ensuring prompt response to inquiries
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Bachelor of Science - Nursing

The Community College of Baltimore County
Catonsville, MD
05-2027

Skills

  • Customer Service
  • POS System Operation
  • Problem-Solving
  • Teamwork
  • Reliability and punctuality
  • Professionalism and Courtesy

Timeline

Retail Cashier

SHOPAKIRA
11.2021 - Current

Server

Charlestown Erickson Senior Living Community
05.2021 - 07.2024

Administrative Assistant

Maryland Transit Administration
05.2019 - 01.2020

Bachelor of Science - Nursing

The Community College of Baltimore County

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Hailey Dunn