Hailey Esterline
Grand Rapids,MI
Summary
Social professional with a strong work ethic and exceptional customer service skills. Successfully improved workflow efficiency at The Peppermill Grill. Proficient in cash handling and guest engagement, fostering positive dining experiences and cultivating lasting customer relationships with a friendly face. Skilled in training staff.
Overview
2
2
years of professional experience
Work History
Server/ Bartender
The Rockford Corner Bar
Rockford, MI
10.2025 - Current
- Provided excellent customer service, ensuring a positive dining experience for guests.
- Managed food and beverage orders efficiently, utilizing point-of-sale systems.
- Assisted in training new staff on menu items and service standards.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Handled cash transactions accurately, ensuring proper financial reporting at shift end.
- Create a positive environment with guests.
Server
The Peppermill Grill
Rockford, MI
09.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new servers on menu items, service standards, and operational procedures.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Implemented suggestions for improving workflow, resulting in faster table turnover during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
Business Management
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Rockford High School
Rockford, MI05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Guest seating
- Shift management
Timeline
Server/ Bartender
The Rockford Corner Bar
10.2025 - Current
Server
The Peppermill Grill
09.2024 - Current
Business Management
Grand Rapids Community College
High School Diploma -
Rockford High School