Hailey Fielder
Leander,TX
Summary
Dynamic Business Center Specialist with a proven track record at HEB Grocery Store, enhancing client retention through innovative solutions and exceptional customer service. Expert in billing processes and problem-solving, with strong teamwork and communication skills. Increased efficiency and revenue by streamlining client services and effectively training new staff.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Center Specialist
HEB Grocery Store
06.2018 - Current
- Implemented effective billing processes, ensuring timely payments from clients while maintaining positive relationships.
- Researched discrepancies to assist with customer inquiries.
- Collaborated with team members to develop innovative solutions for client needs, leading to increased client retention rates.
- Enhanced customer satisfaction by providing professional and timely assistance with business center services.
- Assisted in marketing efforts to promote the business center''s services, attracting new clients and increasing revenue.
- Delivered exceptional customer service by addressing client inquiries promptly and accurately.
- Streamlined the check-in process for clients, resulting in improved efficiency and reduced waiting times.
- Troubleshot technical issues for clients, quickly resolving problems and minimizing downtime.
- Answered phone calls to handle customer concerns and complaints.
- Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Customer service excellence & Understanding customer needs
- Adaptability, reliability, and flexibility
- Money handling & Record Keeping
- Phone etiquette
- Product knowledge
Accomplishments
- Achieved October 2024 Service Partner of the Month through effectively fulfilling duties and responsibilities of the Cash Control and Business Center Leads when they are out.
- Achieved passing compliance results through effectively helping with multiple ORT, Western Union and MSB Audits.
- Fulfilled responsibilities as a cashier before becoming a Business Center and Cash Control partner.
- Worked alongside Cash Control Lead for over 2 years to accomplish tasks as the Business Center Lead when we did not have one.
- Became a Business Center Specialist to effectively train new partners and provide knowledge within the department.
Certification
MSB Certified
Alcohol Seller's Training
Timeline
Business Center Specialist
HEB Grocery Store
06.2018 - Current
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