Gavin Dunaj
Kingston,PA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Whats Shaken
09.2020 - Current
- Resolved customer complaints and maintained clean and tidy area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Hotel Front Desk Receptionist
Marriot Hotel
11.2022 - 01.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in system.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
High School Diploma -
Wyoming Valley West Senior High School
Plymouth, PA06.2022
Skills
- Refund Handling
- Cash Register Operation
- Customer Service and Assistance
- Stocking and Replenishing
- Customer Inquiries
- Money Handling
Timeline
Hotel Front Desk Receptionist
Marriot Hotel
11.2022 - 01.2023
Customer Service Cashier
Whats Shaken
09.2020 - Current
High School Diploma -
Wyoming Valley West Senior High School
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