Hailey Forrester
Springfield,MO
Summary
Customer-focused Instacart Shopper with 4 years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition. High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior and perfect role model for campus residents.
Overview
5
5
years of professional experience
Work History
Instacart Shopper
Instacart
Springfield, MO
01.2022 - Current
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Verified product quality and quantity against customer orders.
- Processed payments accurately and efficiently.
- Loaded groceries into customers' vehicles in a safe manner.
- Provided exceptional customer service throughout the shopping experience.
- Resolved customer complaints quickly and professionally.
- Informed customers about specials, new products or promotions available in store.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Ensured accuracy of orders by double checking contents before bagging each item.
Resident Assistant
Cedarhurst Assisted Living And Memory Care
Springfield, MO
02.2023 - 10.2024
- Assisted in the development and implementation of programs to meet the needs of residents.
- Conducted regular meetings with residents to discuss concerns, plan activities, and review policies.
- Provided support for student organizations and initiatives related to residential life.
- Organized events such as movie nights, game nights, and study groups for students living on campus.
- Developed strategies to address challenging behavior among residents.
- Conducted room inspections to ensure compliance with housing policies.
- Coordinated maintenance services for residence halls including repairs and cleaning.
- Maintained accurate records of incidents involving residents and staff members.
- Facilitated conflict resolution between roommates or other individuals living on campus.
- Served as a liaison between college administration and resident population by responding to inquiries about campus resources.
- Monitored security systems in residence halls including access control systems, CCTV cameras.
- Enforced rules governing conduct in residence halls while remaining sensitive to individual rights.
Server
Mexican Villa
Springfield, MO
09.2023 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Personal Banker
Academy Bank
Springfield, MO
01.2023 - 10.2023
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Researched customer inquiries and reported findings in a timely manner.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained accurate records of all transactions conducted throughout the day.
- Analyzed financial documents provided by customers to determine their needs.
- Advised customers on various financial products available from the bank.
- Processed loan applications according to established guidelines.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Participated in training sessions regarding new banking products or services.
Online Grocery Associate
Hy-Vee
Springfield, MO
05.2022 - 11.2022
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Researched products and pricing to ensure accuracy of orders.
- Processed payments for orders using various payment methods.
- Maintained accurate records of all orders placed through the website.
- Managed inventory levels to ensure availability of products for customers.
- Assisted in creating promotional campaigns to increase sales and attract new customers.
- Identified trends in customer feedback and reported them to management team.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Created reports on order volume, revenue, and other key metrics related to online ordering.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Collaborated with marketing department to design advertisements promoting online grocery services.
- Analyzed customer data to identify areas where service could be improved.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Tracked shipments from suppliers and ensured timely delivery of goods for customers.
Cashier
Walmart
Springfield, MO
02.2020 - 03.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Answered customer questions and provided store information.
Education
High School Diploma -
Parkview High School
Springfield, MO05-2022
Skills
- Route Planning
- Reading Comprehension
- Delivery Management
- Order Accuracy
- Strong Work Ethic
- Quick Learner
- Customer Service
- Documentation And Reporting
- Purchase Recommendations
- Flexible Schedule
- Verifying Order Accuracy
- Sales proficiency
- Planning and Organization
- Advertising and marketing
- Upbeat and Outgoing Attitude
- Online Order Processing
- Relationship Building
- Prioritizing Orders
- Decision-Making
- Opportunity Identification
- Financial Statements Preparation
- Member support
- Upselling
- Regulatory Compliance
- Issues Resolution
- Account Maintenance
- Transaction Processing
- Banking Policies and Procedures
- Banking
- Guest Engagement
- Beverage Preparation
- Safe Food Handling
- Table Bussing
- Supply Restocking
- Food Delivery
- Order Management
- Table Setting
- Food Running
- Food inspection
- POS operation
- Performance Improvement
Timeline
Server
Mexican Villa
09.2023 - 02.2024
Resident Assistant
Cedarhurst Assisted Living And Memory Care
02.2023 - 10.2024
Personal Banker
Academy Bank
01.2023 - 10.2023
Online Grocery Associate
Hy-Vee
05.2022 - 11.2022
Instacart Shopper
Instacart
01.2022 - Current
Cashier
Walmart
02.2020 - 03.2022
High School Diploma -
Parkview High School
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