Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Rishelly Peña

Rishelly Peña

Cleveland,TN

Summary

Detail-oriented customer service professional with a strong interest in administrative work as a front desk receptionist. Looking to leverage exceptional organizational skills and superior customer service knowledge to

contribute to a dynamic team in which I can grow from the ground up with. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Instacart Shopper

Instacart
Tampa, FL
06.2023 - 02.2024
  • Built a loyal customer base by cultivating meaningful relationships with customers during each delivery and ensuring the speed and accuracy of every order.
  • Effectively communicated with customers to confirm clarification of orders, shop any additional items as necessary, and informed customers when items on their list were unavailable while suggesting suitable replacements.
  • Maintained positive relationships with grocery store personnel by being consistently upholding a professional yet friendly demeanor.
  • Met and exceeded customer expectations consistently, evidenced by high feedback ratings, frequent repeat customers, and increasingly high tips.
  • Greeted customers and responded to inquiries in a friendly and professional manner.
  • Prepared orders for delivery, including selecting items from shelves, bags and boxes.
  • Verified product quality and quantity against customer orders.
  • Scanned products using hand-held scanners.
  • Processed payments accurately and efficiently.
  • Loaded groceries into customers' vehicles in a safe manner.
  • Maintained cleanliness of the store by sweeping, mopping, dusting shelves.
  • Provided exceptional customer service throughout the shopping experience.
  • Sorted merchandise according to type and size for easy retrieval during order fulfillment process.
  • Resolved customer complaints quickly and professionally.
  • Organized backroom storage area to ensure efficient stocking of inventory.
  • Collaborated with team members to complete tasks efficiently within allotted time frames.
  • Ensured accuracy of orders by double checking contents before bagging each item.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Suggested comparable products to replace out-of-stock items.
  • Scanned items when pulling from shelves to update system stock information.
  • Maintained up-to-date knowledge of fashion trends, new collections, and market availability.
  • Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
  • Coordinated with tailors and alteration services to ensure perfect fit for clients' purchases.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Fron of House Server

Aunt's Restuarant
Tampa, FL
04.2022 - 02.2024
  • Greeted guests upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
  • Maintained cleanliness of dining area, including tables, chairs, floors and counters.
  • Processed payments at the end of each meal including cash, debit and credit transactions.
  • Ensured compliance with food safety regulations and maintained a safe working environment.
  • Assisted in training new front-of-house staff on proper service techniques and procedures.
  • Communicated with kitchen personnel regarding order accuracy, quality and timely delivery of meals to guests.
  • Prepared drinks for customers according to recipes or special orders.
  • Monitored restaurant operations such as seating arrangements and reservations.
  • Conducted regular inventories of supplies needed to ensure adequate stock levels were maintained.
  • Adhered to all company policies concerning alcohol service standards while serving alcoholic beverages.
  • Demonstrated superior product knowledge by accurately describing menu items to guests.
  • Performed opening and closing duties such as setting up tables, restocking utensils and condiments.
  • Replenished water glasses throughout the meal period as needed.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Organized takeout orders for dine-in or pick-up customers.
  • Checked identification when necessary for age restricted products or services.
  • Assisted other servers with table bussing during peak periods.
  • Followed up with guests after their meal experience to ensure satisfaction was achieved.
  • Promoted specials or upcoming events within the restaurant.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Maintained accurate daily records of sales totals, labor costs and other pertinent information.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Presented menus and answered questions regarding items.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Certified Travel Agent

Archer Travels
Tampa , FL
03.2022 - 12.2023
  • Developed and implemented strategic plans to drive the sales of the travel agency services.
  • Educated clients on vacation packages that would best suit their travel needs, budgets, and personal preferences.
  • Performed thorough research on various travel factors such as cruise lines, flights, destinations, and hotels in order to provide clients with accurate and personally suitable travel information.
  • Offered travel insurance in order to protect important documents and prevent clients from experiencing significant financial losses.
  • Managed scheduling of meetings, appointments and travel arrangements for senior staff.
  • Coordinated travel arrangements for attorneys or staff members attending court proceedings or depositions.
  • Organized travel arrangements for agents attending conferences or other business trips as required.
  • Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
  • Kept track of expenses related to travel, entertainment and other activities related to the celebrity.

  • Established fundraising activities to support team needs such as travel costs or new equipment purchases.
  • Collaborated with sales agents and team leads to implement strategies for developing and maintaining sales funnel to meet or exceed expectations for business expansion.
  • Created promotional materials such as brochures, flyers, and other marketing collateral for tours and travel packages.
  • Traveled to various venues throughout the region to perform live shows.
  • Organized boat dives for groups of certified divers, including scheduling and logistics.
  • Coordinated travel arrangements for staff members including flights, hotels and car hire bookings.
  • Traveled to field locations in order to evaluate property.
  • Coordinated travel arrangements for senior staff members, ensuring all necessary details were taken care of in advance.
  • Ensured that all personnel involved in dispensing medications were appropriately licensed and certified.
  • Organized travel arrangements for staff members including flights, transportation, lodging, and meeting accommodations.
  • Approved travel requests submitted by members of the organization.
  • Consulted with air traffic control personnel regarding airspace restrictions, altitudes and routes available for efficient travel.
  • Provided administrative support to the CEO, including scheduling appointments, managing emails, and organizing travel plans.
  • Provided customer service support by answering questions or providing advice about obtaining certified copies of vital records.
  • Provided customer service assistance to passengers, including providing information on arrival times, destinations, and other travel-related inquiries.
  • Provided support to the Production Manager by coordinating travel arrangements for cast and crew members.
  • Organized travel arrangements for speakers, performers and team members attending events across the country.

Inbound Customer Service Representative

The River at Tampa Bay Church
01.2021 - 08.2023
  • Demonstrated genuine hospitality and created an exceptional calling experience by making every single caller feel that their needs were of the utmost importance while ensuring the call ended with their complete satisfaction.
  • Answered the phone with a friendly greeting and warm demeanor to create a positive inbound calling experience.
  • Asked fact-finding questions to determine caller needs and expectations, then walked them through the correct solutions. These solutions included various Biblical scriptures pertaining to their particular situation.
  • Utilized effective communication and empathy to handle and de-escalate phone calls of high emotional intensity.
  • Resolved customer complaints in a timely manner.
  • Developed and maintained positive customer relationships.
  • Identified customer needs and determined appropriate solutions.
  • Entered new customer information into system database.
  • Navigated through multiple systems to resolve customer requests.
  • Referred unresolved customer grievances to designated departments.
  • Suggested process improvements to increase quality of service delivery.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Tracked programs and provided services to improve consumer retention.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Offered support in resolving technical issues related to products or services.

Front Desk Receptionist

Medical Associates
Springhill, FL
11.2022 - 07.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Coordinated travel arrangements for employees and visitors when required.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Handled incoming and outgoing mail and packages.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Education

License To Sell - Real Estate

Real Estate U
Cleveland, TN
10-2024

License To Sell - Real Estate

Tampa School of Real Estate
Tampa, FL
02-2024

Associates In Ministry - Pastoral Ministry

The Ramp University
Hamilton, AL
05-2021

High School Diploma -

J.W Mitchell High School
New Port Richey, FL
05-2021

Skills

Customer Service

Communication Skills

Administrative Assistance

Time Management

Sales

Organizational Skills

Phone Etiquette

  • Delivery Management
  • Order Accuracy
  • Decision-Making
  • Advertising and marketing
  • Relationship Building
  • Flexible Schedule
  • Attention to Detail
  • Heavy Lifting
  • Online Order Processing
  • Strong Work Ethic
  • Route Planning
  • Customer Relations
  • Strong interpersonal skills
  • Order coordination
  • Market Trends Analysis
  • Planning and Organization
  • Sales proficiency
  • Upbeat and Outgoing Attitude
  • Documentation And Reporting
  • Quick Learner
  • Reading Comprehension

Certification

  • License to sell Real Estate

References

References available upon request.

Timeline

Instacart Shopper

Instacart
06.2023 - 02.2024

Front Desk Receptionist

Medical Associates
11.2022 - 07.2023

Fron of House Server

Aunt's Restuarant
04.2022 - 02.2024

Certified Travel Agent

Archer Travels
03.2022 - 12.2023

Inbound Customer Service Representative

The River at Tampa Bay Church
01.2021 - 08.2023

License To Sell - Real Estate

Real Estate U

License To Sell - Real Estate

Tampa School of Real Estate

Associates In Ministry - Pastoral Ministry

The Ramp University

High School Diploma -

J.W Mitchell High School

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Rishelly Peña