Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Hailey Frejnik

Greendale,WI

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Server/Bartender

Milwaukee Burger Company
10.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Shift Lead

Nothing Bundt Cakes
11.2021 - 02.2023
  • Possess a strong sense of teamwork
  • Trained new employees and delegated daily tasks and responsibilities.
  • Ability to work well under pressure
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed store opening and closing procedures and balanced tills.

Customer Service Representative

Goodwill Industries
06.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Cashier/Customer Service

Sendik's Food Markets
04.2019 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High school diploma -

Greendale High School
Greendale, WI
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Safe food handling
  • Team collaboration
  • Suggestive selling
  • Active listening
  • Critical thinking
  • Relationship building

Interests

  • I like working with my hands and fixing things
  • Helping others
  • Getting to know people

Timeline

Server/Bartender

Milwaukee Burger Company
10.2022 - Current

Shift Lead

Nothing Bundt Cakes
11.2021 - 02.2023

Customer Service Representative

Goodwill Industries
06.2021 - 11.2021

Cashier/Customer Service

Sendik's Food Markets
04.2019 - 01.2021

High school diploma -

Greendale High School

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Hailey Frejnik