HAILEY FUNDERBURK
Livingston,TX
Summary
Committed to delivering exceptional service and support to each patient. Excel in providing high-quality care and efficiently managing unit documentation. Collaborate with healthcare staff to effectively contribute to meeting patient needs. Skilled in tracking changing conditions, collecting biological samples, and ensuring the safe ambulation of patients.
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
TDCJ
10.2024 - Current
- Improved office efficiency by effectively managing internal communications and correspondence.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed and monitored employee recognition programs.
- Advocated for staff members, helping to identify and resolve conflicts.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Billing Specialist
Perfectserve Inc.
05.2022 - 08.2024
- Collaborated with customers to resolve disputes.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Created improved filing system to maintain secure client data.
- Business-to-Business (B2B) Services
- Managing Enterprise Billing
- Evaluating Contracts
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
Payroll Administrator
Remedy Staffing
09.2020 - 06.2021
- Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Completed payroll accurately and timely to meet employee expectations.
- Generated reports to track employee time and attendance.
Receptionist
MRI & CT Diagnostics
09.2019 - 09.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
Front Desk Specialist
Virginia Beach OBGYN
03.2018 - 01.2019
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used Athena to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Conducted patient intake interviews, recording and documenting relevant information.
Administrative Assistant
Family Medicine and Women's Health
05.2017 - 09.2017
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
- Generated reports and logged patient information for reliable records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used E-Clinical Works to schedule appointments for doctor visits and procedures.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Front Desk Specialist
Panther Creek Medical Center
09.2016 - 05.2017
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Pulled charts and prepared for nurse and doctor assessment.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
No Degree - Nursing
ECPI University
Virginia Beach, VAHigh School Diploma -
Hauke High School
01.2016
Skills
- Collaborative Teamwork
- Effective Team Contributor
- Multi-line phone systems
- Patient demographics
- HIPAA compliance
- Patient care and confidentiality
- Prioritizing patients
- Proficient in Prioritizing Tasks
- Proficiency in medical management systems
- Patient flow management
- Experienced in Salesforce
- Zendesk Proficiency
- Experience with Microsoft Dynamics
- Proficient in Microsoft 365 Tools
- Remote Work Experience
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Supporting STEM education initiatives and mentorship programs
- Genealogy
- Homelessness Outreach
Software
Athena
Epic Systems
E-Clinical Works
Centricity
Timeline
Human Resources Specialist
TDCJ
10.2024 - Current
Billing Specialist
Perfectserve Inc.
05.2022 - 08.2024
Payroll Administrator
Remedy Staffing
09.2020 - 06.2021
Receptionist
MRI & CT Diagnostics
09.2019 - 09.2020
Front Desk Specialist
Virginia Beach OBGYN
03.2018 - 01.2019
Administrative Assistant
Family Medicine and Women's Health
05.2017 - 09.2017
Front Desk Specialist
Panther Creek Medical Center
09.2016 - 05.2017
No Degree - Nursing
ECPI University
High School Diploma -
Hauke High School
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