Hailey Furlan

• Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
• Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
• Managed key executive office staff and prioritized workloads.
• Served as a trusted advisor to executives providing guidance and support in strategic decision making.
• Planned both internal and external events and staff training.
• Proactively identified opportunities for process improvements leading to increased operational efficiency.

Closed out cash register and prepared cashier report at close of business.

• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Boosted customer satisfaction by implementing innovative bar management strategies.

• Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
• Maintained open lines of communication between office administration and field teams, fostering collaboration towards shared goals.
• Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.
• Handled office administration tasks.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.