Hailey Goedert
Iowa City,IA
Summary
I am an enthusiastic and reliable worker that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I also strive to maintain focus and a positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
St Burch Tavern
09.2022 - 10.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Lina’s Thai Bistro
09.2021 - 08.2022
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA06.2021
Skills
- Reliable and Responsible
- Conflict and Complaint Resolution
- Team Leadership
- Sales Techniques
- Flexible and Adaptable
Timeline
Server
St Burch Tavern
09.2022 - 10.2023
Server
Lina’s Thai Bistro
09.2021 - 08.2022
High School Diploma -
Dubuque Senior High School
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