Hailey Goedert
Iowa City,IA
Summary
I am an enthusiastic and reliable worker that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I also strive to maintain focus and a positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
St Burch Tavern
127 Iowa Ave, Iowa City, Ia
09.2022 - 10.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Lina’s Thai Bistro
2055 Holliday Dr Suite, Dubuque, Ia
09.2021 - 08.2022
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA06.2021
Skills
- Reliable and Responsible
- Conflict and Complaint Resolution
- Team Leadership
- Sales Techniques
- Flexible and Adaptable
Timeline
Server
St Burch Tavern
09.2022 - 10.2023
Server
Lina’s Thai Bistro
09.2021 - 08.2022
High School Diploma -
Dubuque Senior High School