Hailey Gunther
Luther,MI
Summary
Professional in healthcare with solid experience in clinical duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Offering excellent interpersonal skills and passion for helping customers.
Brings ability to quickly learn and understand sales techniques and customer service best practices. Ready to use and develop communication and problem-solving skills in Customer Service Sales Specialist role.
Overview
12
12
years of professional experience
Work History
Medication Technician
Boardman Lake Glens
Traverse City, MI
10.2024 - Current
- Administered medications accurately in accordance with prescribed schedules.
- Monitored patient reactions to medications, reporting any adverse effects promptly.
- Assisted in maintaining accurate medication records and documentation compliance.
- Collaborated with healthcare team to ensure effective patient care strategies.
- Conducted inventory management of medications, ensuring timely replenishment and safety standards.
- Trained new staff on medication administration protocols and safety procedures.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reordered medication to maintain adequate supply.
- Reviewed patient progress to document effects of any prescribed medication.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored patient responses to medication to report adverse reactions quickly.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Contributed to positive patient outcomes by closely monitoring vital signs during administration of high-risk medications.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Turned and repositioned patients to prevent bedsores.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
Medical Assistant
West Front Primary Care
Traverse City, MI
06.2023 - 10.2024
- Coordinated follow-up care, enhancing continuity of patient treatment.
- Facilitated communication between patients and multidisciplinary teams.
- Trained new medical assistants on office protocols and best practices.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Managed patient scheduling, ensuring timely appointments and minimal wait times.
Store Associate
Aldi
Traverse City, MI
03.2020 - 10.2023
- Assisted in maintaining store cleanliness and organization to enhance customer shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and providing excellent customer service.
- Stocked shelves with merchandise, following company standards for product placement and inventory management.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment decisions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Medical Assistant
Physical Medicine & Rehabilitation
Traverse City, MI
04.2022 - 05.2023
- Assisted healthcare providers with patient examinations and treatments.
- Managed patient scheduling, ensuring timely appointments and minimal wait times.
- Maintained accurate medical records in electronic health record systems.
- Educated patients on treatment plans and rehabilitation exercises.
- Implemented office procedures to improve efficiency and patient flow.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Cow Milker
Bode Valley Farm
Marion, MI
05.2020 - 03.2021
- Operated milking machines, ensuring efficiency and adherence to safety protocols.
- Monitored cow health and milk production, reporting any abnormalities to management.
- Maintained cleanliness of milking parlor and equipment, adhering to sanitation standards.
- Trained new staff on proper milking techniques and equipment usage for optimal performance.
- Implemented routine maintenance checks on milking machinery, reducing downtime significantly.
- Collaborated with team members to streamline workflows, enhancing overall farm productivity.
- Assisted with farm-wide biosecurity measures, such as wearing proper protective gear and following established sanitation protocols to minimize the spread of diseases.
- Performed preventative maintenance tasks on milking equipment, reducing downtime due to malfunctions or repairs.
- Enhanced milk quality by closely monitoring the health and well-being of cows and reporting any abnormalities to supervisors.
- Reduced stress levels for cows during the milking process by utilizing gentle handling techniques and maintaining a calm atmosphere.
- Maintained a clean and organized work environment, ensuring optimal conditions for cow comfort and productivity.
Customer Service Representative
Speedway Gas Station
Cadillac, MI
02.2018 - 03.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Bath & Body Works
Traverse City, MI
10.2015 - 03.2021
- Resolved customer complaints promptly, focusing on positive outcomes and retention.
- Trained new staff on operational procedures and customer service best practices.
- Implemented process improvements that increased overall efficiency in daily operations.
- Monitored sales trends to identify opportunities for enhanced customer engagement strategies.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Resident Care Aide
Orchard Creek Assisted Living
Traverse City, MI
06.2017 - 03.2020
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored resident health, reporting changes to nursing staff promptly.
- Supported recreational activities, fostering social engagement among residents.
- Maintained cleanliness and organization of resident areas, promoting a safe environment.
- Documented resident care accurately in electronic health records as required.
- Collaborated with team members to enhance care plans tailored to individual needs.
- Trained new staff on routines and protocols for efficient operation of care services.
- Implemented feedback from residents and families to improve service delivery quality.
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout the process.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Addressed family concerns regarding their loved ones'' welfare through open communication channels while maintaining confidentiality protocols as needed.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Promoted a safe living environment for residents by performing regular safety checks and maintaining cleanliness.
- Maintained accurate records of resident information, including health status, medications, allergies, emergency contacts, and dietary needs.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Delivered exceptional customer service by promptly responding to resident requests or concerns with empathy and professionalism.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Increased medication and medical terminology knowledge through research and continuing education.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Streamlined medication administration by accurately following physician orders and documenting any changes.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Home Health Aide
Choices Inc
Traverse City, MI
02.2016 - 09.2017
- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to healthcare team.
- Documented patient care and progress in electronic health records.
- Maintained a clean and safe environment for clients and staff.
- Collaborated with family members to develop personalized care plans.
- Provided emotional support to clients, fostering trust and rapport.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Customer Service Representative
Speedway
Traverse City, MI
01.2016 - 03.2017
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Customer Service Representative
Dollar General
Kingsley, MI
02.2015 - 01.2016
- Assisted customers with inquiries, providing accurate product information and support.
- Processed transactions efficiently, ensuring a smooth checkout experience for customers.
- Maintained store cleanliness and organization to enhance customer satisfaction.
- Collaborated with team members to replenish stock and manage inventory effectively.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Northland Food & Family Center
Kingsley, MI
06.2014 - 09.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained accurate cash drawer, ensuring all transactions balanced at end of shifts.
- Collaborated with team members to restock shelves and organize merchandise displays.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Pine River High School
East Leroy, MI2014
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- CPR
- Immunization administration
Timeline
Medication Technician
Boardman Lake Glens
10.2024 - Current
Medical Assistant
West Front Primary Care
06.2023 - 10.2024
Medical Assistant
Physical Medicine & Rehabilitation
04.2022 - 05.2023
Cow Milker
Bode Valley Farm
05.2020 - 03.2021
Store Associate
Aldi
03.2020 - 10.2023
Customer Service Representative
Speedway Gas Station
02.2018 - 03.2021
Resident Care Aide
Orchard Creek Assisted Living
06.2017 - 03.2020
Home Health Aide
Choices Inc
02.2016 - 09.2017
Customer Service Representative
Speedway
01.2016 - 03.2017
Customer Service Representative
Bath & Body Works
10.2015 - 03.2021
Customer Service Representative
Dollar General
02.2015 - 01.2016
Cashier
Northland Food & Family Center
06.2014 - 09.2014
High School Diploma -
Pine River High School