Hailey Han
Cincinnati,OH
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in any role.
Overview
3
3
years of professional experience
Work History
Aerie Ambassador
Aerie By American Eagle
02.2024 - 03.2025
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
Restaurant Hostess
Korea House
05.2022 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Applied Science - Speech And Hearing Sciences
Ohio State University
Columbus, OH04-2028
High School Diploma -
Sycamore High School
Cincinnati, OH05-2024
Skills
- Customer engagement
- Team management
- Product knowledge
- Multitasking Abilities
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Aerie Ambassador
Aerie By American Eagle
02.2024 - 03.2025
Restaurant Hostess
Korea House
05.2022 - 08.2022
Associate of Applied Science - Speech And Hearing Sciences
Ohio State University
High School Diploma -
Sycamore High School
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