Hailey Hays
Temple
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
CEFCO Convenience Stores
03.2024 - Current
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Assisted with training and mentoring new team members
- Maintained an updated knowledge base of current products, services, pricing, promotions
STAFF MEMBER
Putters & Gutters Fun Center
11.2022 - 03.2024
- Managed time by effectively prioritizing urgent tasks
- Identified and resolved issues to minimize disruptions and enhance overall efficiency
- Collaborated effectively with team members to accomplish daily tasks and meet operational goals
- Utilized problem-solving techniques to resolve customer complaints in a timely manner
- Built strong relationships with customers through exceptional communication skills and follow-up efforts
- Executed tasks assigned by team leader or manager on schedule and to highest standard
- Displayed willingness to learn and take on additional responsibilities to support team objectives
- Operated POS systems correctly to process sales transactions smoothly
- Maintained strong customer service skills while dealing with customers in a fast-paced environment
- Maintained a clean and organized work area
SERVICE AND FOOD CHAMPION
Taco Bell
03.2022 - 11.2022
- Prepared daily food items and cooked simple foods and beverages, such as tacos, burritos, and nachos using proper safety precautions and sanitary measures
- Provided friendly, courteous customer service to ensure satisfaction with each order
- Arranged reservations for patrons of dining establishments
- Monitored food quality and freshness throughout the shift
- Prepared and deliver meals to individuals with special dietary needs
- Greeted customers, provided excellent customer service, and addressed customer inquiries
- Assisted customers by providing product information and answering questions about products or services offered
- Collected and returned dirty dishes to kitchen for washed
- Placed food on trays or in takeout containers and served to customers
- Communicated with co-workers to improve operations and reduce wait times
- Developed a thorough knowledge of menu items and their preparation methods
Education
High School Diploma -
Lampasas High School
Lampasas, TX05-2024
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Data Entry
- Critical Thinking
- Computer Proficiency
- Data Collection
- Assertiveness
- Prioritization
Certification
- EMT Basic
- Private Security
Timeline
CUSTOMER SERVICE REPRESENTATIVE
CEFCO Convenience Stores
03.2024 - Current
STAFF MEMBER
Putters & Gutters Fun Center
11.2022 - 03.2024
SERVICE AND FOOD CHAMPION
Taco Bell
03.2022 - 11.2022
High School Diploma -
Lampasas High School
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