Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hailey Heater

Conroe

Summary

Dynamic Team Leader with proven expertise in fostering teamwork and collaboration, and enhancing operational workflows. At Taco Bell, led initiatives that significantly improved team cohesion and customer satisfaction. Skilled in coaching, mentoring, and problem-solving, with a knack for building strong client relationships and driving continuous improvement. Achieves excellence by empowering teams and promoting a culture of respect and professionalism.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

Tropical Smoothie
04.2024 - 08.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Team Leader

Taco Bell
02.2021 - 07.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.

Education

Associate of Arts - Elementary School Teaching

Tarrant County College
Fort Worth, TX
05-2028

High School Diploma -

Conroe High School
Conroe, TX
05-2023

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Coaching and mentoring
  • Work Planning and Prioritization
  • Staff training
  • Work planning
  • Overseeing daily activities
  • Relationship building
  • Team building
  • Client support

Certification

TABC certified.

Food handlers Certification.

Timeline

Team Leader

Tropical Smoothie
04.2024 - 08.2024

Team Leader

Taco Bell
02.2021 - 07.2024

Associate of Arts - Elementary School Teaching

Tarrant County College

High School Diploma -

Conroe High School

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Hailey Heater