Hailey Heathman

- Provide excellent customer service by keeping customers updated on their injury claims, provide pertinent information and updates on claim status.

- Efficiently and effectively work my assigned claim files in a timely fashion.

- Issue payments for medical billing received for my customers and handle medical demands with law offices.

- Mentor new hires on company procedures and diary management.

-Maintained a pending of aged coverage files and identified what is needed to bring the file to resolution

-Handled complex coverage claims by investigating and obtaining evidence (i.e. police report, recorded statements, pictures, etc.)

- Provided excellent customer service by keeping customers updated and informed on the claims process.

- Trained new hires on procedures and diary.

-Effectively responded to 911 calls for Law Enforcement, EMS, and Fire Department

-Utilized problem-solving skills to assess emergency situations and provide resolutions

- Processed paperwork, recorded calls, and maintained accurate records of all calls taken and dispatched

- Trained new hires on 911 protocol and procedures.