HAILEY HERNANDEZ
San Antonio,TX
Summary
Highly skilled server/customer service representative experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
12
12
years of professional experience
Work History
SERVER
TWIN PEAKS
10.2023 - 01.2024
SERVER
BOMBSHELL
06.2022 - 02.2023
SERVER
SMASHIN CRAB
10.2021 - 06.2022
FRONT DESK RECEPTIONIST
THE EILAN HOTEL & SPA
03.2020 - 08.2020
- CUSTOMER SERVICE, AUDITS, WORK ORDER INPUTS
SALES ASSOCIATE/SHIPMENT
VICTORIA'S SECRET
10.2019 - 03.2020
- CASH HANDLING, CUSTOMER SERVICE
BEAUTY ADVISOR
MACY'S
11.2015 - 07.2018
- EXCELLENT CUSTOMER SERVICE, INVENTORY, WEEKLY DIFF, EFFICIENTLY ORGANIZE MERCHANDISE AND ASSIST CUSTOMERS ON SALES FLOOR
SERVER
NATIVE GRILL AND WINGS
03.2014 - 07.2015
SALES ASSOCIATE/TEAM LEADER
JCPENNY
10.2012 - 02.2014
- Arranged items in favorable positions and areas of the store for optimal sales
- Designed displays to make the store experience interactive and engaging
GSA/CASHIER
FUDRUCKERS
03.2012 - 10.2013
- CASH HANDLING, PROVIDE IN STORE MAINTENANCE, CUSTOMER SERVICE
Education
High School Diploma -
John Jay
San Antonio, TX06-2012
Skills
- Receptionist
- Training
- Customer service
- Adapting to situations
- Organization
- Team building
- Customer Service
- Very quick learner and welcome challenges to help me grow
- Shipping & Receiving experience
- Very organized
- Team player, but also good working alone
- Merchandise display resetting experience
- Store maintenance experience
- Supply Restocking
- Safe Food Handling
- Beverage Preparation
- Food Running
- Table Setting
- Order Management
- Guest Engagement
- Effective Customer Upselling
- Order Accuracy
- Suggestive Selling
- Guest Relations Management
- Liquor, Wine, and Food Service
- Sales Techniques
- Quality Control
Accomplishments
My work experience is limited; however, I am reliable and dependable and have been given responsibilities that tenured staff were usually assigned. I have been commended by my employers for providing excellent customer service and for high quality productivity
Timeline
SERVER
TWIN PEAKS
10.2023 - 01.2024
SERVER
BOMBSHELL
06.2022 - 02.2023
SERVER
SMASHIN CRAB
10.2021 - 06.2022
FRONT DESK RECEPTIONIST
THE EILAN HOTEL & SPA
03.2020 - 08.2020
SALES ASSOCIATE/SHIPMENT
VICTORIA'S SECRET
10.2019 - 03.2020
BEAUTY ADVISOR
MACY'S
11.2015 - 07.2018
SERVER
NATIVE GRILL AND WINGS
03.2014 - 07.2015
SALES ASSOCIATE/TEAM LEADER
JCPENNY
10.2012 - 02.2014
GSA/CASHIER
FUDRUCKERS
03.2012 - 10.2013
High School Diploma -
John Jay
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