Overview
Work History
Education
Skills
Timeline
Generic

Hailey Hines

Mannford

Overview

4
4
years of professional experience
2024
2024
years of post-secondary education

Work History

Waitress

Winns on the Water
Mannford
06.2023 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Took orders accurately and efficiently using point-of-sale system.
  • Maintained cleanliness and organization of dining area and service stations.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Waitress

Winns Cafe and Grill
Mannford
12.2022 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Took orders accurately and efficiently using point-of-sale system.
  • Maintained cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Handled customer inquiries and resolved concerns promptly and professionally.
  • Assisted with food preparation and presentation during busy shifts.
  • Trained new staff on menu items and service procedures effectively.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Server

Green Tree Assisted Living and Memory Care
Sand Springs
10.2022 - 05.2023
  • Assisted in training new servers on menu items and service procedures.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Hostess

Coltons Steak House and Grill
Sand Springs
01.2022 - 04.2022
  • Managed reservation system for efficient table allocation.
  • Coordinated with servers to ensure timely guest service.
  • Assisted in training new staff on procedures and policies.
  • Monitored dining area to enhance guest experience and flow.
  • Collaborated with kitchen staff during peak service times.
  • Greeted guests warmly upon arrival, seating them promptly.

Education

Mannford High Schook
Mannford, OK

Skills

  • Customer service
  • Order accuracy
  • Time management
  • Conflict resolution
  • Guest relations
  • Attention to detail
  • Sales enhancement
  • Problem solving

Timeline

Waitress

Winns on the Water
06.2023 - Current

Waitress

Winns Cafe and Grill
12.2022 - Current

Server

Green Tree Assisted Living and Memory Care
10.2022 - 05.2023

Hostess

Coltons Steak House and Grill
01.2022 - 04.2022

Mannford High Schook

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