Hailey Hughes
Spokane
Summary
Compassionate Navigator with experience in guiding patients through complex healthcare systems. Strengths include strong communication, problem-solving skills, and a patient-centered approach to care coordination. Noted for successfully empowering patients, improving their understanding of treatment plans, and fostering positive relationships between patients and healthcare providers.
Overview
5
5
years of professional experience
Work History
Patient Navigator
Pinnacle Fertility
Spokane
07.2025 - Current
- Guided patients through fertility treatment processes and options.
- Coordinated scheduling of patient appointments and consultations.
- Assisted patients in navigating insurance coverage and financial assistance resources.
- Collaborated with healthcare providers to ensure comprehensive patient care.
- Educated patients and family members on their diagnosis and treatment plans.
Patient Service Representative
Pinnacle Fertility
Spokane
05.2024 - 07.2025
- Assisted patients with appointment scheduling and confirmation processes.
- Responded to patient inquiries with empathy and clear communication.
- Managed patient records using electronic health record systems efficiently.
- Coordinated insurance verification and pre-authorization tasks for treatments.
- Maintained a welcoming environment for patients in the office setting.
Retail Sales Associate
Marshall's
Spokane
11.2023 - 05.2024
- Maintained a clean, organized, and inviting store environment, increasing customer engagement
- Worked as a team to ensure that all customers were served promptly and efficiently
- Operated a cash register and handled cash/credit transactions accurately, resulting in a balanced till at the end of each shift
Gamemaster/Receptionist
Think Tank Escape Rooms
Spokane
08.2023 - 05.2024
- Greeted customers in a friendly and professional manner
- Scheduled and confirmed appointments accurately, resulting in fewer missed appointments
- Maintained a clean and organized work area to ensure a safe and efficient work environment
- Conducted regular maintenance checks on equipment and room setups for optimal performance.
Ice Cream Scooper
Ben and Jerry's
Spokane
05.2021 - 12.2022
- Provided friendly, courteous service that exceeded customer expectations.
- Operated cash registers to process customer transactions accurately and efficiently.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Education
Eastern Washington University -
Eastern Washington University
CheneyHigh School Diploma - AP courses
North Central High School
SpokaneSkills
- Electronic health records
- Care coordination
- Appointment scheduling
- Healthcare compliance
- Time management
- Emotional intelligence
- Medical terminology
Languages
English
Timeline
Patient Navigator
Pinnacle Fertility
07.2025 - Current
Patient Service Representative
Pinnacle Fertility
05.2024 - 07.2025
Retail Sales Associate
Marshall's
11.2023 - 05.2024
Gamemaster/Receptionist
Think Tank Escape Rooms
08.2023 - 05.2024
Ice Cream Scooper
Ben and Jerry's
05.2021 - 12.2022
Eastern Washington University -
Eastern Washington University
High School Diploma - AP courses
North Central High School