Denell Smith
Jeffersonville,IN
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Navigator
Landmark Recovery
Louisville , KY
10.2022 - Current
- Identified and coordinated resources for patient needs, including referrals to community services.
- Collaborated with medical professionals to ensure timely access to appropriate services.
- Educated patients and family members on their diagnoses and treatment plans.
- Provided emotional support to patients.
- Served as a liaison between healthcare providers and other departments within the organization.
- Assisted in scheduling appointments, tests and procedures for patients.
- Developed strategies to reduce barriers encountered by patients in accessing care.
- Maintained accurate records of patient interactions and outcomes in electronic health record systems.
- Attended team meetings to discuss patient cases and develop individualized care plans.
Patient Engagement Specialist
Landmark Recovery
Louisville, KY
05.2020 - 10.2022
- Provided support to individuals in recovery from substance use disorder, and other mental health issues.
- Monitored the progress of clients and updated treatment plans accordingly.
- Facilitated group therapy sessions, providing guidance and direction to participants.
- Assisted with the development of relapse prevention strategies for clients.
- Maintained detailed records of the client's progress throughout their treatment plan.
- Performed crisis interventions when necessary to help de-escalate situations involving clients in distress.
Med Tech
Landmark Recovery
Louisville, KY
03.2019 - 05.2020
- Performed urinalysis tests on patient samples for the diagnosis and treatment of illnesses.
- Monitored vital signs, including temperature, pulse, respiration rate, and blood pressure.
- Administered medications under physician direction, following standard operating procedures.
- Recorded all test results in patient files according to hospital policies and procedures.
- Provided instruction to patients regarding proper specimen collection techniques.
Education
High School Diploma -
Pathfinder School of Innovation
Louisville, Kentucky04-2024
Skills
- Resource identification
- Electronic health records
- Health advocacy
- Interdisciplinary collaboration
- Effective communication
- Problem solving
- Crisis intervention
Certification
- HIPPA
- De-escalation
Timeline
Patient Navigator
Landmark Recovery
10.2022 - Current
Patient Engagement Specialist
Landmark Recovery
05.2020 - 10.2022
Med Tech
Landmark Recovery
03.2019 - 05.2020
High School Diploma -
Pathfinder School of Innovation
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