Hailey Jordan
Rochester,NY
Summary
Motivated Biochemistry and Interpreting student at Rochester Institute of Technology with a strong academic record (3.65 GPA, Dean’s List) and hands-on experience in communication-focused, fast-paced environments. Skilled in ASL–English interpretation with a growing foundation in professional standards, including the RID Code of Conduct, and a commitment to ethical, accurate, and culturally responsive interpreting. Demonstrated ability to collaborate effectively in team settings, manage high-demand situations, and adapt to varying communication needs through roles in customer service and research. Actively engaged in research exploring sign language integration in chemistry education, bringing a unique interdisciplinary perspective to interpreting in technical and academic contexts. Eager to continue developing interpreting competencies through mentorship, feedback, and experiential learning within DAS.
Overview
7
7
years of professional experience
Work History
Hostess, To-go Server, Server, Food Runner
Longhorn Steakhouse
09.2024 - Current
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, as well as clearing and cleaning tables .
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
Undergraduate Student Research Assistant
Rochester Institute of Technology, RIT
06.2024 - 07.2024
- Enhanced research quality by diligently reviewing and verifying data collected from various sources.
- Attended workshops to further develop technical skills applicable to ongoing research projects.
- Presented research findings at conferences, enhancing professional network connections within the scientific community.
- Developed strong organizational skills by managing multiple tasks simultaneously while adhering to deadlines.
- Participated in team meetings and presented research updates to faculty members and peers, fostering collaboration and knowledge sharing.
- Assisted in the development of research methodologies for improved project outcomes.
- Collaborated with fellow researchers on interdisciplinary projects, expanding knowledge outside primary field of study.
- Performed thorough literature reviews, which were essential in providing context for ongoing studies.
- Recorded and analyzed data to produce reports of results.
Cashier, Price Maintenance
Price Chopper
02.2020 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
College Association at SUNY Canton
05.2019 - 12.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Interpreting, Biochemistry
Rochester Institute of Technology
Rochester, NY05-2027
Skills
- Phone etiquette
- Detail-oriented
- Service prioritization
- Guest engagement
- Patience and empathy
- Task prioritization
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Professional appearance
- High volume dining
Timeline
Hostess, To-go Server, Server, Food Runner
Longhorn Steakhouse
09.2024 - Current
Undergraduate Student Research Assistant
Rochester Institute of Technology, RIT
06.2024 - 07.2024
Cashier, Price Maintenance
Price Chopper
02.2020 - 01.2024
Sales Associate
College Association at SUNY Canton
05.2019 - 12.2023
Bachelor of Science - Interpreting, Biochemistry
Rochester Institute of Technology