Hailey Joseph
Phoenix,Arizona
Summary
Determined and motivated to continuing my educational goals while expanding my skill set in the social work field. Finishing up AA in social work striving to pursue Bachelor and Master's degrees in the field. Extensive experience with volunteering and social networking within social work. Recognized in the PTK honors program and peer mentoring.
Overview
9
9
years of professional experience
Work History
Caretaker
Self Employed Services
Phoenix, Arizona
08.2020 - Current
- Caring for infants and children
- Assisting with meals, snacks, and bedtime routines for the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Engaging in age-appropriate activities like reading stories or playing games.
- Providing a safe environment for children to explore their curiosity and creativity.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
Supervisor
Starbucks
Phoenix, Arizona
11.2014 - 11.2022
- Opening and closing store operational duties
- Preparing the team and deploying positions to ensure superior customer experience and speed of quality produce.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Increasing sales and customer engagement
- Preparing and securing deposits for pickup and maintaining safe security and cash count accuracy
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Education
AA Social Work - AA Social Work
Gateway Community College
05.2024
Skills
- Report Preparation
- Case Management
- Community Resource Knowledge
- Records Maintenance
- Legal Documentation and Reporting
- Editing and Proofreading
- Inventory Control
Activities
- Phi Theta Kappa Honors Society Member since September 2023
- Volunteer work including Phoenix Rescue Mission, Hit the Streets for Jesus, Bags of Love, CleanedUp Ministries, and currently Arizonans for Children
Affiliations
Currently interning with Arizonans For Children since September of 2023 supervising court ordered visitation between parents and children. Responsibilities include;
- Detailed note taking of child-parent interaction
- Ensuring compliance with policies center imposes on all parties
- Documenting as a neutral third party
- Reporting any unauthorized behavior or actions to director
- working with diverse and complex cases
- writing written reports for family law judges
Accomplishments
Chosen by social work instructor for a peer mentoring class next semester
Commended for above and beyond in several classes in which instructors requested to use website and video submissions for future teaching examples
References
References available upon request.
Timeline
Caretaker
Self Employed Services
08.2020 - Current
Supervisor
Starbucks
11.2014 - 11.2022
AA Social Work - AA Social Work
Gateway Community College