Hailey Jostsons
Evansville,IN
Summary
Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
4
4
years of professional experience
Work History
Bookseller
Barnes And Noble
03.2019 - 07.2023
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with locating books and other materials in store.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Restocked shelves and kept store displays attractive and organized to drive sales.
Barista
Barnes And Noble Cafe
03.2019 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
High School Diploma -
Ballard High School
Louisville, KY05.2023
Skills
- Manage Budgets
- Sales Processing
- Merchandise Alteration Estimates
- Item Ticketing and Pricing
- Positive Customer Engagement
- Store Organization
- Goal-Driven
- Energy and Physical Stamina
Timeline
Bookseller
Barnes And Noble
03.2019 - 07.2023
Barista
Barnes And Noble Cafe
03.2019 - 07.2023
High School Diploma -
Ballard High School
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